We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to support our sales team and clients by preparing proposals. This person will have at least 1 year experience serving international customers, preferably with knowledge of US healthcare and data entry.
Key Responsibilities:
The essential functions include, but are not limited to the following:
- Identify and report issues and opportunities for improvement related to processes and procedures
- Develop and maintain documentation related to New Business processes, including reports, metrics, and improvement plans
- Participate in meetings as needed
- Analyze customer inquiries and prepare accurate and timely quotations
- Coordinate with sales team to understand client requirements
- Track and manage multiple quotations simultaneously
- Communicate with clients to obtain missing information
- Stay updated on industry standards and regulations related to US healthcare such as the underwriting guidelines
- Support and sustain a positive work environment that fosters team performance through own work and behavior
- Perform special tasks and assignments as needed
Requirements
- At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered)
- Minimum of 1 year experience in data entry
- Minimum of 2 years experience in the BPO/call center industry
- 1 year of work experience specializing in US health insurance or customer service is a plus
- Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
- Detail-oriented with a focus on continuous improvement and problem-solving
- Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
- Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
- Ability to maintain confidentiality of sensitive information
- Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
- Weekly engagement activities with prizes that are up to Php 3,000
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Skills Required
- Bachelor’s or College Degree in any field, or equivalent education and experience
- At least 1 year of data entry experience
- At least 2 years of BPO or call center experience
- At least 1 year of experience serving international customers
- Proficiency in Microsoft Office, including Word, Excel, Teams, and Outlook
- Excellent English written and verbal communication skills
- Strong planning, organization, detail orientation, problem-solving, and multitasking skills
- Ability to maintain confidentiality of sensitive information
- Ability to work independently and collaboratively
- Willingness to work onsite in Ortigas on a shifting schedule
- Experience in US health insurance or customer service
- Knowledge of US healthcare and underwriting guidelines
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
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