Credit Card Support Specialist IV

Posted An Hour Ago
Be an Early Applicant
2 Locations
Remote or Hybrid
Junior
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Analyzes borrower financial statements, spreads and abstracts key financial data, reviews lending and mortgage documentation, and supports credit operations. The role ensures data quality, completes processing within service-level agreements, resolves documentation gaps, interprets legal and underwriting materials, and documents accurate outcomes using internal systems. It requires strong financial analysis, lending-document expertise, attention to detail, communication, and independent judgment within established guidelines.
Summary Generated by Built In

Turn complex financial and loan documentation into clear, decision-ready insights. In this role, you will help ensure data quality, strong documentation standards, and timely processing. You will partner with stakeholders across credit and operations while building deep expertise in financial analysis and lending documentation.

As a Financial statement spreading analyst in the Credit and lending operations team, you will analyze borrower financial information, spread statements, and abstract key terms from loan-related documents to support sound credit processes. You will apply quality standards, meet service-level commitments, and collaborate with stakeholders to resolve documentation gaps. You will also use internal systems to interpret data and produce accurate outputs that enable informed decisions.

Job responsibilities
  • Analyze financial statements and complete spreading in accordance with documented guidelines
  • Process financial statements and supporting documents (e.g., appraisal reports, borrowing base certificates, compliance certificates) and abstract critical data
  • Review loan and mortgage-related documents and process transactions according to service-level agreement requirements
  • Interpret legal and underwriting-related documentation and perform due diligence to support lending requirements
  • Research incoming requests and complete deliverables within agreed timelines
  • Use internal systems to interpret data, analyze results, and document outcomes accurately
  • Follow up on missing or deficient documentation with relevant stakeholders
  • Apply judgment to make informed decisions within documented process guidelines and escalation paths
Required qualifications, capabilities and skills
  • 2+ years of experience in banking, mortgage, financial analysis, loan operations, or a related field
  • Demonstrated ability to analyze financial statements and accurately spread/abstract key financial data
  • Working knowledge of common lending and servicing documents (e.g., lease agreements, mortgage documents, credit agreements, accounts receivable/payable reporting, rent rolls)
  • Strong verbal and written communication skills to collaborate with stakeholders across levels
  • Ability to manage complex requests with minimal supervision and make independent process decisions within defined guidelines
  • Advanced proficiency in Microsoft Excel and Microsoft Access
  • Strong attention to detail and problem-solving skills
  • Effective time management, prioritization, and issue management skills
  • Ability and willingness to work in shifts
Preferred qualifications, capabilities and skills
  • Bachelor’s degree in commerce, accounting, finance, or a related discipline
  • Experience interpreting legal or underwriting-related documentation in a credit or lending environment
  • Demonstrated flexibility and accountability in a fast-paced operations setting
  • Strong interpersonal skills and ability to work effectively in a team environment
About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Skills Required

  • 2+ years of experience in banking, mortgage, financial analysis, loan operations, or a related field
  • Ability to analyze financial statements and accurately spread or abstract key financial data
  • Working knowledge of lending and servicing documents, including lease agreements, mortgage documents, credit agreements, accounts receivable/payable reports, and rent rolls
  • Strong verbal and written communication skills
  • Ability to manage complex requests with minimal supervision and make independent process decisions within defined guidelines
  • Advanced proficiency in Microsoft Excel and Microsoft Access
  • Strong attention to detail and problem-solving skills
  • Effective time management, prioritization, and issue management skills
  • Ability and willingness to work in shifts
  • Bachelor's degree in commerce, accounting, finance, or a related discipline
  • Experience interpreting legal or underwriting-related documentation in a credit or lending environment
  • Flexibility and accountability in a fast-paced operations setting
  • Strong interpersonal skills and ability to work effectively in a team environment

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
  • Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
  • Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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