Sales Support Coordinator Job Description
The Sales Support Coordinator works within the sales organization, supporting the inbound sales queue volume as a part of our Inbound Response Team within the Protection Division. This team is responsible for supporting various business channels on both life and annuity products. This support includes taking in-bound sales calls and making outbound sales calls to financial advisors to assist them in understanding our life insurance and annuity solutions for their customers. The outlined support this team provides assists in the overall sales production achieved within individual territories, channels, and the division as a whole.
This is an entry-level role within the sales organization providing support services to sales territories focused on increasing wholesaler activity, sales production, and the wholesaler’s ability to devote more time to client and case development. This position requires an individual that is a self-starter, strong attention to detail, professional communication skills, hard work ethic, and a competitive drive to succeed.
Essential Job Duties & Responsibilities
- Answer sales calls on a daily basis with new and existing representatives to strengthen relationships and find selling opportunities. This includes sales campaigns, new business opportunities, and other calls as directed.
- Pass qualified leads along to External Wholesalers/Internal Wholesalers in the territory from which the call originated.
- Clearly convey and uphold Protective’s mission and value proposition to advisors.
- Efficiently fulfill advisor requests for product illustrations and marketing materials with accuracy.
- Serve as a product expert, providing comprehensive education on product features and benefits.
- Maintain and document advisor profile information and sales activities using Protective databases.
- Participate in weekly team meetings and individual check-ins to track performance.
Qualifications & Job Requirements (Knowledge, Skills, and Abilities)
- A Bachelor’s degree or relevant sales/industry experience is preferred.
- Excellent written, verbal, and presentation skills.
- Highly adaptable and flexible to accommodate business needs.
- Strong organizational abilities with keen attention to detail.
- Consistently reliable and dependable for key stakeholders and partners.
- Demonstrates high enthusiasm and a positive attitude.
- Competitive spirit and personal drive to succeed.
- Must acquire Series 6, Series 63, and Life licenses within 12 months of start date.
Education & Experience Required
- Bachelor's degree preferred or equivalent work experience.
Skills Required
- Previous administrative, sales, or scheduling experience
- Strong written, oral, and presentation skills
- Strong organizational skills and attention to detail
- Reliable and dependable support for key stakeholders and partners
- High enthusiasm and a positive attitude
Protective Life Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protective Life and has not been reviewed or approved by Protective Life.
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Retirement Support — A pension plan alongside a 401(k) with employer match is repeatedly highlighted and considered a standout feature. Feedback suggests these offerings provide strong long‑term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are complemented by HSA/FSA options with company contributions and wellness incentives. Feedback suggests the breadth of health benefits is comprehensive.
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Leave & Time Off Breadth — Paid time off and holidays are frequently cited as positives, with parental leave and adoption assistance available. Feedback suggests time‑off policies support work‑life balance.
Protective Life Insights
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
