We are looking for a Sales Support Associate to join our Belgrade office. You will support the sales team by handling administrative tasks, assisting sellers and managers, and coordinating with other departments to ensure smooth sales operations.
About You – experience, education, skills, and accomplishments
- Bachelor’s degree or equivalent work experience
- English language fluency (C1 level)
It would be great if you also had . . .
- Excel proficiency
- Exposure to CRM platforms (Salesforce, Dynamics, HubSpot, etc.) is a strong advantage.
- Customer-related working experience
- Experience maintaining records, processing requests, and handling administrative or operational workflows.
What will you be doing in this role?
- Provide support to sellers and sales opportunities.
- Manage and update customer databases and sales records.
- Handle customer inquiries and direct them to the appropriate sales representative.
- Support the sales team with administrative tasks such as detailed data entry and comprehensive report generation.
- Ensure timely and accurate processing of complex sales orders and documentation.
- Manage requests from customers or from sellers on behalf of customers.
About the Team
The team is composed of a manager and six associates who provide support across both EMEA and APAC regions. Their primary focus is on A&G sales support, utilizing the iQuest (Salesforce) platform. Task allocation is managed through an automated ticketing system, ensuring equitable workload distribution and streamlined collaboration.
Benefits
- Holidays: 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- Yearly Bonus
- Yearly Merit Plan
- My Learning Platform
- Mental Healthcare
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles for rent free of charge
Hours of work
This is a permanent full-time position, EMEA working hours (9am to 5pm CET)
This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.
Please note that only shortlisted candidates will be contacted.
#LI-Hybrid
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree or equivalent work experience
- English language fluency (C1 level)
- Excel proficiency
- Exposure to CRM platforms (Salesforce, Dynamics, HubSpot)
- Customer-related working experience
- Experience maintaining records, processing requests, and handling administrative or operational workflows
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
