Jobs at Clarivate Analytics

Leads the enterprise Data Science and AI vision, strategy, roadmap, and global organization. Oversees production-grade machine learning, Generative AI, Agentic AI, predictive modeling, AI governance, deployment, monitoring, cost optimization, and responsible AI. Partners with executive, product, engineering, commercial, legal, operations, and customer success stakeholders to deliver scalable AI products, automation, improved customer outcomes, and measurable business value.

Conduct comprehensive prior-art searches for PCT patent applications, analyze novelty and inventive step, document search histories, and prepare clear written patentability opinions. The role requires reviewing technical disclosures, researching patent and non-patent literature, managing weekly project workloads, meeting deadlines, and maintaining proficiency with patent-searching databases and established examination procedures while supporting USPTO services.

Leads global software engineering strategy, delivery, modernization, and operational excellence for mission-critical annuities and renewals platforms. Builds and develops engineering leaders and teams, oversees scalable and secure software services, establishes quality and reliability standards, and partners with Product, Architecture, Operations, Security, Data, and Business stakeholders. Manages workforce planning, budgets, vendor partnerships, and resource allocation for a geographically distributed team of more than 75 employees.

Leads enterprise quality assurance and quality engineering strategy across a global intellectual property product portfolio. Establishes governance, standards, metrics, and release-readiness practices; drives automation, AI-assisted testing, DevSecOps, continuous testing, and data-driven quality improvement. Partners with executive, engineering, product, security, and operations teams to manage risk, compliance, reliability, and customer outcomes. Builds and develops globally distributed QA and engineering organizations while leading quality transformation and operational excellence.

Manage end-to-end order processing, billing, invoicing, reconciliations, customer data, pricing, discounts, tax and credit adjustments, and revenue recognition. Collaborate with sales, finance, customer service, and global teams to resolve inquiries and ensure accurate, timely transactions. Maintain Salesforce, Oracle, and NetSuite records, generate performance reports, analyze billing data, and improve order management processes.

Provides first-line functional and technical support for intellectual property software products. Diagnoses and resolves customer issues through phone, email, chat, and support systems; documents incidents, manages SLA priorities, escalates complex issues, investigates enhancement requests, and communicates with customers, IT teams, vendors, and internal stakeholders. The role is hybrid in Ann Arbor with a variable eight-hour shift scheduled between 8:00 AM and 8:00 PM EST.

Design, operate, and improve enterprise SAN and NAS infrastructure across multiple data centers. Administer NFS and iSCSI services, Linux connectivity, multipathing, and shared VMware/KVM storage. Lead troubleshooting, root-cause analysis, migrations, upgrades, capacity and performance management, automation, replication, and disaster recovery. Collaborate with infrastructure teams and vendors on lifecycle management and future storage architecture.

Entry-level software engineering role for recent graduates or final-year students. Responsibilities include learning programming tools and languages, evaluating requirements, creating and implementing software features and services, collaborating with engineers and managers, and gaining exposure to software development methodologies, automated testing, version control, continuous integration, code quality, and refactoring.

Manage university, library, research institution, and government accounts across Brazil. Sell Clarivate’s research content, software, SaaS, and information solutions through the full sales cycle, from needs discovery to closing. Achieve sales targets, identify expansion opportunities, forecast accurately, build customer relationships, collaborate with customer success and solution specialists, and travel approximately 25% within Brazil.

Develop and maintain Java-based web applications using Spring, Hibernate, SQL Server, microservices, automated testing, and CI/CD practices. Participate in the full software development lifecycle, troubleshoot production issues, collaborate with QA and Product teams, and use AI-assisted coding and LLM technologies to improve productivity and product capabilities.

Lead enterprise software release management across multiple products and platforms. Own release calendars, readiness reviews, go/no-go decisions, CAB approvals, implementation and cutover plans, risk mitigation, stakeholder communications, audit records, and post-release stabilization. Coordinate Product, Development, QA, DevOps, Infrastructure, Security, Change Management, and business teams. Establish release KPIs and improve release predictability, efficiency, governance, and quality.

Design, build, deploy, and optimize enterprise Salesforce Agentforce solutions for IPfolio. Responsibilities include configuring agents, prompts, actions, guardrails, grounding and retrieval strategies; extending solutions with Apex, Flow, APIs, and integrations; implementing security and responsible AI controls; testing and monitoring production agents; managing CI/CD deployments; documenting solutions; and mentoring developers as the Agentforce subject-matter expert.

Acquire new sales, expand the customer base, protect renewal business, and promote Clarivate’s academic content, research data, software, and other products to Academia and Government customers across Hong Kong, Macau, and Taiwan. The role requires selling experience in academic publishing or data products, communication with librarians and researchers, analytical and office tool proficiency, and Cantonese, English, and Mandarin fluency.

Leads the global Web of Science Research Intelligence product portfolio, setting its vision, strategy, roadmap, commercial performance, and AI-native platform evolution. Oversees product planning, prioritization, investment, commercialization, customer adoption, and integration across research analytics, bibliometrics, funding intelligence, and institutional decision-support products. Partners with engineering, data science, design, sales, marketing, and customer success while building a high-performing global product organization and serving as an executive thought leader.

Analyzes and curates European intellectual property case law, particularly trademark and patent matters, within a legal content database. Responsibilities include extracting legal data, improving discoverability, maintaining accurate and timely records, following analysis guidelines, monitoring production priorities, reporting workflow issues, staying current on IP developments, and mentoring new team members.

Perform global accounting activities focused on accruals, prepaids, general ledger analysis, month-end close, journal entries, balance sheet reconciliations, and variance analysis. The role includes preparing and posting accrual and prepaid journals, investigating expenses, correcting account discrepancies, liaising with controllers, and supporting broader accounting functions including P2P, O2C, intercompany, payroll, and banking processes.

Operate and improve large-scale relational and non-relational database environments. Responsibilities include DBMS installations, upgrades, patching, configuration, performance and availability troubleshooting, automation, monitoring, alert response, security, compliance, change management, disaster recovery, and production support. The role participates in a 24x7 on-call rotation, technical reviews, runbook development, and mentoring while supporting Oracle, PostgreSQL, MySQL, SQL Server, Cassandra, Linux, and AWS database services.

Manage digital sales accounts across the Southeast Asia region, achieving territory targets and generating new business. Responsibilities include lead qualification, forecasting, customer and reseller relationship management, sales quoting, deal booking, account profile maintenance, CRM administration, competitive positioning, and participation in marketing initiatives. The role requires collaboration across functional teams, accurate Salesforce updates, strong customer communication, and continuous knowledge of Clarivate’s life sciences products and services.

Develop and grow strategic accounts among pharmaceutical and MedTech multinationals across Asia-Pacific. Responsibilities include building C-suite relationships, pursuing new business, expanding existing accounts, upselling and cross-selling solutions, leading regional opportunities, creating account strategies, conducting whitespace analysis, preparing proposals, responding to RFPs/RFIs, and coordinating internal teams to address customer needs.

Manage consultative sales of research content, software, SaaS, and information solutions to universities, libraries, research institutions, and government customers. Drive opportunities through the full sales cycle, achieve sales targets, identify expansion opportunities, maintain forecasts, build customer relationships, and collaborate with customer success and solution specialists. The role is hybrid in Mexico City with approximately 25% travel across Mexico, Panama, and Honduras.