The Role
Supports sales and daily business operations by managing HubSpot records, tracking leads and quotes, responding to customer enquiries, issuing invoices through Xero, following up on overdue payments, and maintaining accurate customer and sales records. The role also provides general administrative support, requires fixed full-time working hours, time tracking, camera-on calls, and consistent remote availability.
Summary Generated by Built In
This is a remote position.
We are looking for an experienced and organised Sales Support & Admin Support to support daily business operations.
This role involves managing customer enquiries, following up on sales leads and quotes, handling invoices, and maintaining accurate records. The ideal candidate is confident communicating with customers, comfortable using CRM and accounting software, and able to work independently in a remote environment.
Key Responsibilities
- Manage and update the HubSpot system to track leads, quotes, customer details, and sales progress.
- Follow up on outstanding quotes and lead by phone and email to secure customer responses and identify next steps.
- Handle customer enquiries through phone, email, and inbox, providing assistance and directing enquiries when needed.
- Prepare and issue invoices using Xero or similar accounting software.
- Follow up on overdue payments and maintain accurate invoice records.
- Keep customer, sales, and job records organised and up to date.
- Provide general administrative support to ensure smooth daily operations.
Requirements
- Experience in using HubSpot is required.
- Experience managing sales leads, updating pipeline records, and following up on quotes.
- Experience with Xero or similar accounting and invoicing software.
- Excellent phone, email, and customer service skills.
- Strong written and spoken English communication skills.
- Good organisational skills and attention to detail.
- Ability to work independently, manage tasks, and meet deadlines.
Preferred: - Experience supporting a trades, construction, or home services business.
- Experience in sales follow-ups, lead management, and quote coordination.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits Benefits
1. Monthly Salary: PHP 35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 4:00 AM to 1:00 PM Philippine time, Monday to Friday.
Skills Required
- Experience using HubSpot
- Experience managing sales leads, updating pipeline records, and following up on quotes
- Experience with Xero or similar accounting and invoicing software
- Excellent phone, email, and customer service skills
- Strong written and spoken English communication skills
- Good organizational skills and attention to detail
- Ability to work independently, manage tasks, and meet deadlines
- Experience supporting a trades, construction, or home services business
- Experience in sales follow-ups, lead management, and quote coordination
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The Company
What We Do
24x7 Direct is a leading Australian ISO Certified BPO and Virtual Staffing Agency, providing outsourcing solutions and virtual assistants to businesses.
