Sales Quality Assurance Specialist

Key Responsibilities

• Discovery and Solution Walkthrough Call Audits
• Monitor and score sales calls involving both discovery and solution walkthroughs using a standardized rubric
• Evaluate reps on qualification depth, solution alignment, objection handling, and clarity of next steps
• Document findings and deliver written feedback in a timely manner to Sales Managers for coaching and performance tracking
• Monitor Pipedrive Hygiene and Cadence Compliance
• Audit CRM records to ensure accurate, timely, and complete data entry
• Verify correct use of deal stages, contact notes, tasks, and follow-up cadences
• Escalate recurring CRM hygiene issues or cadence gaps to Sales Squad Leads and Sales Managers for correction or retraining
• Won Deal Audits
• Review closed-won deals to confirm qualification standards and ICP fit
• Validate that all required documentation is logged for post-sale handoff
• Flag deals with potential risk indicators or missing transition details and report findings to Sales Managers
• Sales Knowledge Base and Playbook Support
• Document areas for improvement, effective messaging, and high-impact rep behaviors observed during QA reviews
• Work with Sales Managers and the Sales Trainer to update playbooks, talk tracks, and internal knowledge bases based on audit findings
• Reporting and Collaboration
• Maintain accurate QA scoring logs and generate summary reports for review
• Participate in weekly calibration meetings to review sample calls, CRM records, emails, and templates
• Present trends, rep behaviors, and process gaps that require managerial or enablement attention
• Share insights regularly with the Sales Trainer to support coaching priorities and training content updates

Qualifications

• 2+ years of experience in Sales QA, Sales Operations, Sales Enablement, or Revenue Support
• Prior experience (1–2 years) in a frontline sales role (SDR, Account Executive, or similar) preferred
• Strong understanding of the B2B sales cycle and pipeline stages
• Proficiency in using CRM systems, particularly Pipedrive
• Familiarity with outreach cadences, CRM hygiene standards, and pipeline management best practices
• Experience reviewing and evaluating sales calls for quality and performance
• Excellent written communication and documentation skills
• High attention to detail and ability to identify performance patterns or process gaps
• Comfortable handling performance-sensitive data and delivering objective, actionable feedback
• Experience with sales QA tools (e.g., Gong, Chorus) is a plus