Sales Program Manager

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

PURPOSE

The Sales Program Manager is responsible for managing and growing customer relationships through exceptional service, strategic account management, and business development. This role is responsible for visiting customers, identifying new business opportunities, forecasting customer demand, and supporting long-term sales growth. The Sales Program Manager serves as the primary point of contact for contract customers, managing long-term agreements, order releases, deliveries, quotations, and customer communications throughout the order fulfillment process.

The ideal candidate is an enthusiastic communicator, thoughtful listener, collaborative team player, and is motivated to continuously grow while delivering best-in-class customer service.

ESSENTIAL DUTIES AND IMPORTANCE OF JOB RESPONSIBILITIES

Most critical job responsibilities requiring the majority of the employee's time and effort.

• Manage customer inquiries, quotations, orders, deliveries, and communications throughout the order fulfillment process.
• Forecast customer demand, identify growth opportunities, explore new markets, and monitor competitive activity to support strategic sales initiatives.
• Collaborate with the Purchasing team to improve inventory management and forecasting tools.
• Maintain and update customer databases and customer portals as required.
• Promote new products and value-added services to existing and prospective customers.
• Develop pricing for stock inventory items and cut-to-size products.
• Accurately enter quotations and sales orders into the ERP system.
• Source non-stock (buyout) materials to meet customer requirements.
• Expedite and monitor customer orders to ensure timely delivery.
• Build and maintain strong, long-term customer relationships.
• Represent Future Metals during customer visits, trade shows, conferences, and through professional social media engagement.
• Travel up to 30% as required to support customer and business development activities.
• Communicate effectively with management and cross-functional teams to ensure customer satisfaction and support sales growth.
• Perform other duties as assigned.

WORK EXPERIENCE / EDUCATION REQUIREMENTS

• Bachelor's degree in Business, Sales, Supply Chain, Engineering, or a related field preferred; or equivalent combination of education and relevant sales experience.
• Minimum of five (5) years of experience in sales, account management, customer service, or a related commercial role.
• Experience within metals distribution, aerospace, manufacturing, or industrial distribution is preferred.
• Proficiency with Microsoft Office applications and ERP systems.
• Fluent English required; additional European languages are an asset.

COMPETENCIES

• Customer Focus – Builds strong customer relationships, responds promptly to customer needs, manages difficult situations professionally, and consistently delivers excellent service.
• Communication – Communicates clearly and professionally both verbally and in writing with customers, coworkers, and leadership.
• Relationship Management – Develops and maintains productive relationships with customers, suppliers, and internal stakeholders.
• Problem Solving – Identifies issues, gathers information, evaluates options, and implements effective solutions in a timely manner.
• Business Acumen – Understands customer needs, market trends, forecasting, pricing strategies, and competitive positioning.
• Planning & Organization – Effectively prioritizes work, manages multiple accounts and deadlines, and maintains accurate records.
• Technical Proficiency – Demonstrates proficiency with ERP systems, Microsoft Office (Word, Excel, Outlook), customer portals, and other business software.
• Quality Orientation – Maintains a high level of accuracy while seeking opportunities to improve processes and service quality.
• Dependability – Demonstrates accountability, follows through on commitments, and responds appropriately to management direction.
• Attendance & Reliability – Maintains regular attendance and punctuality while ensuring responsibilities are fulfilled.

PHYSICAL REQUIREMENTS

• Ability to perform the essential duties of the position safely and effectively.
• Ability to maintain regular attendance and meet the performance expectations of the role.
• Ability to perform light physical work, including occasionally lifting up to 10 kg (22 lbs).
• Ability to travel domestically and internationally as business needs require.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.