Sales Operations & Support Manager

Reposted 21 Days Ago
Be an Early Applicant
Thāne, Thane, Mahārāshtra, IND
In-Office
Senior level
Hardware • Software • Analytics
The Role
Manage project lifecycle from RFQ/PO review through manufacturing, FAT/SAT, dispatch, installation, and closure. Coordinate internal stakeholders (Sales, Product, Engineering, SIOP, Logistics, Finance), run kickoff meetings, monitor production and testing, ensure billing/dispatch approvals, manage change orders/risks, and deliver final documentation and management-level portfolio reviews.
Summary Generated by Built In

knowledge of 

  • Customer RFQ
  • Purchase Order (PO) / Letter of Intent (LOI)
  • Bid correspondence
  • Sales Order (SO) & CAS
  • Commercial and contractual documents
  • Legal approvals
  • Any other relevant documentation

 

The Project Manager is expected to review all project details and arrange an IKOM with internal stakeholders. Key stakeholders include:

  • Sales
  • Product Team
  • Engineering Team
  • SIOP
  • Logistics
  • Finance

 

Step 3: Customer Kick-Off Meeting (CKOM)

After completion of IKOM, the Project Manager should establish communication with the customer and arrange a CKOM. During this meeting, the PM must:

  • Present the overall project scope and plan
  • Align all stakeholders on a common understanding

Key elements to be established include:

  • Communication matrix
  • Reporting formats
  • Turnaround Time (TAT) for delivery and service
  • Drawing submission and approval timelines

(Refer to the enclosed PPT formate for CKOM details.)

 

Step 4: Manufacturing & Dispatch Coordination

The Project Manager is responsible for:

  • Coordinating with SIOP, factory, and sourcing teams ( including external panel integration and battery bank procurement activity ) based on customer demand and lot size
  • Monitoring production progress to ensure timely completion of all units
  • Coordinating with the customer for Factory Acceptance Testing (FAT) visit, this includes participation from the main customer, consultant, and End customer (e.g., government bodies like MMRDA)
  • Ensuring closure of all punch points post-FAT
  • Obtaining billing, dispatch, and clearance approvals from customer
  • Overseeing timely and safe dispatch of equipment to site

The same process should also be followed for battery bank delivery etc.

 

Step 5: Installation, Commissioning & Project Closure

Upon delivery at site, the Project Manager must:

  • Coordinate with the Regional Service Manager to deploy the service team based on site readiness and customer clearance
  • Share weekly progress reports with all stakeholders
  • Facilitate the following tests: 
    • PAT (Power Acceptance Test) – & ensure closure of punch points (generally performed by main customer & consultant )
    • SAT (Site Acceptance Test) – & ensure final acceptance and closure (generally performed by main customer & consultant & end customer )

Additionally, the PM must ensure:

  • Submission and handover of all project documentation (test certificates, warranty certificates, user manuals, etc.) by service team
  • Timely billing of services executed by service team
  • Monitoring and managing change orders, risks, and issues throughout the project lifecycle.
  • present a management level review presentation for the overall review of complete project portfolio..
About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]

About the Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Skills Required

  • Knowledge of Customer RFQ processes
  • Knowledge of Purchase Order (PO) and Letter of Intent (LOI) handling
  • Experience with bid correspondence
  • Familiarity with Sales Order (SO) and CAS processes
  • Understanding of commercial and contractual documents
  • Coordination and obtaining legal approvals
  • Ability to organize and run internal kickoff meetings (IKOM) with stakeholders
  • Ability to run Customer Kick-Off Meetings (CKOM) and define communication matrix, reporting formats, TAT, and drawing approval timelines
  • Coordinate manufacturing, sourcing, and SIOP activities (including external panel integration and battery bank procurement)
  • Monitor production progress and manage Factory Acceptance Testing (FAT) participation and punch-list closure
  • Obtain billing, dispatch, and clearance approvals from customer and oversee safe dispatch
  • Coordinate installation, commissioning, and Site Acceptance Testing (SAT) with service teams and regional service manager
  • Prepare and share weekly progress reports with stakeholders
  • Manage change orders, risks, and issues through project lifecycle
  • Ensure submission and handover of all project documentation (test certificates, warranty certificates, user manuals, etc.)
  • Prepare management-level review presentations for project portfolio
  • Must be legally authorized to work in the United States (no visa sponsorship provided)
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Columbus, OH
8,435 Employees
Year Founded: 2016

What We Do

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.

Similar Jobs

Ericsson Logo Ericsson

Solution Integrator

Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
In-Office
Pune, Mahārāshtra, IND
88000 Employees

Ericsson Logo Ericsson

Head of Ericsson Supply Hub Pune

Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
In-Office
Pune, Mahārāshtra, IND
88000 Employees

Capco Logo Capco

Learning & Training-Third Party Risk Management

Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Remote or Hybrid
India
6000 Employees

The Aerospace Corporation Logo The Aerospace Corporation

Sr Advanced Application Engr

Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Remote or Hybrid
India
4600 Employees

Similar Companies Hiring

Kepler  Thumbnail
Artificial Intelligence • Fintech • Software
New York, New York
9 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees
Revel.io Thumbnail
Aerospace • Hardware • Robotics • Software
US
50 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account