Sales Operations Specialist

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

SUMMARY

The Sales Operations Specialist provides essential operational support for MasterControl's sales representatives and management team. This role focuses on managing sales processes, coordinating sales activities within a web-based tracking system, supporting sales team members through communication and training, and effectively managing projects and project-oriented tasks. The Sales Operations Specialist will work in a fast-paced, dynamic team environment as a member of MasterControl's world-class Sales Operations group.

RESPONSIBILITIES

• Manage the sales web portal and coordinate resource requests, including RFPs, trial sites, material requests, visits, audits, and others.
• Develop, maintain, and distribute sales analytics, surveys, industry research, competitive information, and territory maps as needed.
• Provide sales support, including quote creation, order processing, ticket management, pricelist management, and other sales-related tasks.
• Manage projects focused on achieving departmental and company goals.
• Support sales communication and training, sales summits, sales training webinars, newsletters, curriculum development, and sales literature.
• Assist with events, travel arrangements, and other administrative duties as needed.
• Assist in managing and developing sales references, customer advocates, and customer success initiatives.
• Perform other tasks and projects as assigned.

PREFERRED SKILLS

• Bachelor's degree or equivalent experience.
• Minimum of 2 years of work experience in an administrative or sales support position; sales tool development experience is a plus.
• Proficiency in MS Office tools, Adobe Acrobat, computer systems, and communication tools; database experience is preferred.
• Experience with analytics and reporting.
• Experience in corporate event planning.
• Strong communication skills, including writing, editing, and responding to customer communications.
• Ability to manage multiple projects, coordinate project details among various departments, and meet strict deadlines.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Ability to work non-standard hours on occasion, when necessary.
• Bending, stooping, and lifting are integral aspects of this position.
• Ability to operate a computer and work at a desk for extended periods.
• Ability to communicate effectively in writing, in person, over the telephone, and via email.

The Sales Operations Specialist plays a critical role in ensuring the smooth operation and success of MasterControl's sales teams. If you have the required experience, skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (you get paid to have fun and be active!)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

The US base salary range for this full-time position is $45,000 - $55,000+ equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status