Customer Success Specialist

Posted 21 Days Ago
Be an Early Applicant
Makati, Southern Manila District, National Capital Region
Entry level
Fintech • Real Estate • Financial Services
The Role
The Sales Operations Specialist will manage partner outreach and operational relationships, maximizing partner potential and supporting partnership managers in growing the B2B network. Responsibilities include handling inbound and outbound leads, managing reports and communications, overseeing partner onboarding, and tracking performance.
Summary Generated by Built In

We're a UK headquartered Tech scaleup with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership -> https://linktr.ee/getgroundtalent

Our four values sit at our core - no BS, pursuit of excellence, feedback obsession and healthy ego. 

In numbers:

  • šŸ§‘ā€šŸ¤ā€šŸ§‘ 85 GetGrounders (ex Google, Meta, Deliveroo etc)
  • šŸ˜ Ā£1.5Bn+ of assets being added onto our platform annually
  • šŸ“ˆ 30,000+ users across 70 countries, with ~10% market share
  • šŸŒŽ Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Makati, The Philippines. Monday to Friday, mid-shift (3pm - 12am PH time)

You will join our Partnerships team and act as a the owner and point of contact for outbound and inbound partner outreach and operational management of our partner relationships. The role will be pivotal in maximising the potential of our partners and helping the partnership managers grow our B2B network globally. The ideal candidate will have strong communication skills, analytical and data driven, and will be comfortable using CRM applications e.g. Hubspot.

Key responsibilities:

  • Outbound: Identify and contact potential corporate partners (e.g. on LinkedIn), setting up onboarding with the Head of Partnerships.
  • Handle inbound leads: log, distribute, ensure follow-up, and keep partners updated.
  • Send weekly lead reports, manage remittance payments, and distribute slips.
  • Serve as the communication link between partners and Ops/Onboarding teams.
  • Conduct partner onboarding and due diligence.
  • Oversee partner communications, reporting, and remittances.
  • Create partner landing pages and needed collateral
  • Track partner performance, conduct lead audits, and support business development through opportunity scoping.

About you:

  • Degree educated 
  • Experience in Sales Operations (or similar)
  • Comfortable using CRM applications e.g. Hubspot
  • You are extremely driven and impact-focused!

Here is the interview process and more information on some team members you'll work closely with.

Benefits

In additional to all Philippine mandatory benefits, we provide:

  • šŸ’° Competitive Salary
  • šŸ’° Stock options in our scaling business
  • šŸ„ HMO Benefits
  • šŸ„ šŸ¦· Health & Dental Insurance 
  • šŸ– 12 Mental Health Days annually (1 per month)
  • šŸ– 10 days SIL paid time off + All Philippines public holidays
  • šŸ  Hybrid working once you pass probation (1 day working from home)
  • šŸŽ³ Team and company-wide events
  • šŸ“ˆ Learning budget to support your development
  • šŸ§  Growth and Development Cycles with performance reviews to enable fast growth

Please note - a member of our Talent team might contact you from a UK mobile number on Viber or directly on your mobile!

What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

  • 42% of our employees identify as female or non-specified, 58% as male
  • 19 nationalities represented across offices in 5 countries
  • Our work on Design Accessibility
  • Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

For more information on how we store your candidate data, please see our recruitment privacy policy. 

The Company
Belfast
94 Employees
On-site Workplace
Year Founded: 2018

What We Do

GetGround removes the hassle and hard-work of growing your wealth through property. Find, finance and manage your UK property investments, all in one place, with our property investment platform

Similar Jobs

Manila, First District NCR, National Capital Region, PHL
841 Employees
Metro Manila, PHL
266 Employees

Token Metrics Logo Token Metrics

Crypto Customer Success Specialist (Astra-Remote)

Blockchain • Machine Learning • Analytics • Cryptocurrency
Remote
Manila, First District NCR, National Capital Region, PHL
45 Employees

RingCentral Logo RingCentral

Customer Success Specialist, SBG

Artificial Intelligence • Cloud • Events • Productivity • Software • Business Intelligence • Conversational AI
Hybrid
Manila, First District NCR, National Capital Region, PHL
7000 Employees

Similar Companies Hiring

Bectran, Inc Thumbnail
Software • Machine Learning • Information Technology • Fintech • Automation • Artificial Intelligence
Schaumburg, IL
51 Employees
Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
55 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account