We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the role:
With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of Customer Support Representatives in our Manila office. As a Support Operations Specialist on this team, you will be challenged to provide amazing support to our customers worldwide. Your impact on solving our customer’s problems and giving them an incredible booking experience will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
What you’ll do:
- help Snappr expand to new markets by supporting customers worldwide
- answer questions about the photoshoot process and resolve scheduling issues
- work with photographers to resolve disputes around the results of their photoshoots
- hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you’ll need:
- bilingual proficiency in written and spoken English
- with at least 2 years of continuous customer service experience in a BPO setup
- fantastic phone manner and email etiquette
- a "let's get it done" mindset
- the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Job benefits:
- PHP 35-37.5K / month on-target earnings (including performance pay)
- 20% night differential
- HMO (w/ dependent)
- great workspace in Ortigas CBD
About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
What We Do
Snappr is the one-stop-shop for visual content creation, including the largest on-demand photography and photo editing marketplace. Snappr Shoots is a self-service application to book photographers. Snappr Workflows is a SaaS product for enterprises to automate their visual content pipelines. Snappr also provides free tools such as the Snappr Photo Analyzer, an AI portrait photo-analysis tool. Snappr was founded in 2017 and is headquartered in San Francisco, California.
