The Role
Are you passionate about using data and process to elevate the customer experience? We’re looking for a Manager of Revenue Operations to empower our Customer Success and post-sales teams and help them drive retention, expansion, and customer satisfaction at scale.
In this role, you’ll build the operational foundation that enables our Customer Success organization to deliver measurable impact. You’ll partner closely with CS leadership, Finance, and cross-functional Revenue Operations peers to optimize workflows, manage key tools, and turn insights into strategy.
What you'll do:
- Lead day-to-day post-sales operations including forecasting, renewal and expansion tracking, territory design, and capacity planning to ensure teams are set up for success.
- Enhance visibility into customer health and retention metrics by driving data integrity and reporting excellence in Salesforce and related tools.
- Collaborate with Customer Success leadership to refine processes around onboarding, adoption, renewal, and expansion.
- Partner with Revenue Operations and Finance to analyze business performance, model headcount needs, and deliver actionable insights to senior leadership.
- Manage and optimize the post-sales tech stack (Salesforce, Gainsight, Gong, etc.) to streamline workflows and boost productivity.
- Evaluate and evolve Customer Success processes to improve efficiency, collaboration, and the overall customer journey.
- Advise leadership on performance trends, renewal risks, and opportunities to improve customer lifetime value.
What you bring:
- Bachelor’s degree required; MBA or related graduate degree a plus.
- 3+ years of experience in Revenue or Sales Operations roles, with a strong focus on Customer Success, Account Management, or post-sales functions in a B2B SaaS environment.
- Proven expertise with Salesforce and customer success tools (e.g., Gainsight, ChurnZero, Totango, Gong).
- Strong analytical skills and experience with BI tools (e.g., Tableau, Looker, Power BI) to drive decision-making.
- Excellent project management, cross-functional collaboration, and stakeholder management skills.
- A proactive, problem-solving mindset with a passion for improving customer experience through operational excellence.
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
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The Company
What We Do
As brands have become publishers, the digital world has become the most important distribution channel. The BrightEdge Content Performance Marketing platform helps brands Target Demand, Create and Optimize Content, and Measure Results to win on the content battleground. BrightEdge transforms online content into tangible business results, such as traffic, revenue, and engagement. Our platform is powered by an Artificial Intelligence engine, DataMind, and is the only company capable of web-wide, real-time measurement of digital content engagement across all digital channels, including search, social, and mobile.
