Sales Operations Manager

Arrow is looking for an experienced Sales Operations Manager to bring their talents to our team!

What You'll Be Doing: 

• Lead customer supply chain program orchestration across cross-functional teams, including customer issue resolution, operational strategy development, return material authorization (RMA) oversight, and service delivery for inbound and outbound inventory hub shipments.

• Serve as the primary escalation point for client and operational issues, partnering with internal Arrow teams to resolve supplier, ship-to-site, contract, service, KPI, SLA, and new program capability concerns.

• Design and implement customer-specific processes and special service models that support program goals, operational scalability, and appropriate financial performance.

• Select, develop, and evaluate team members while monitoring work quality, operational execution, and adherence to program KPIs and SLAs.

• Support customer RFQ activities by aligning customer-specific strategies with service and capability requirements that enable program growth and scale.

• Maintain regular client engagement to review program performance, address needs and concerns, and strengthen relationships that support program growth and potential new business opportunities.

• Review finance and operations data, including NSB, fees collected, forecasts, shipment history, inventory, and RMAs, and partner with the appropriate Sales Director to highlight risks, trends, and follow-up needs.

• Prepare and present operational data for QBRs and other client or leadership reviews as needed.

• Communicate client program requirements to internal Arrow resources and document processes as needed to support consistent execution.

• Identify operational efficiency opportunities across the program and work with appropriate resources to implement improvements.

What We Are Looking For: 

• Typically requires 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.

• An Operations professional with the ability to balance the needs of the Arrow sales, service center, finance and warehouse teams with the needs of the customer and be the liaison between these teams and the customer.

• Strong understanding of distribution, supply chain, and material planning, with the ability to apply that knowledge to customer-specific programs, operational execution, and scalable service models.

• Operations background or experience dealing with cross functional teams.

• Individuals with exemplary customer service skills who are calm, responsive and can service as an escalation point

• 5-7 years' experience with Supply Chain Management.

• Ability to build strong internal and external relationships and make critical contacts.

• Must be fluent in English, spoken and written.

• Ability and willingness to travel ~15%, both domestically within the United States and internationally, as business needs require.

What’s In It For You : 

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. 

• Medical, Dental, Vision Insurance 

• 401k, With Matching Contributions 

• Short-Term/Long-Term Disability Insurance 

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options 

• Paid Time Off (including sick, holiday, vacation, etc.) 

• Tuition Reimbursement 

• Growth Opportunities 

• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) 

• On-site Café with Catering Option for Busy Lifestyles  

• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!  

• Bike Racks 

• And more! 

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! 

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.