Company Description
PT Pamerindo Indonesia is the leading trade fair organiser in Indonesia, established with the sole purpose of organising specialised trade exhibitions for the Indonesian market. The company has grown considerably and now regularly organises over 20 trade exhibitions in the following sectors: Beauty, Building & Construction, Electric & Power, Food & Hotel, Laboratory, Manufacturing, Mining, Plastics & Rubber, Oil & Gas sectors. Since its inception PT Pamerindo Indonesia has organised over 200 international trade exhibitions in Jakarta, Surabaya, and Bali.
PT Pamerindo Indonesia is part of Informa Markets, a division of Informa plc. Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience, and do business through face-to-face exhibitions, specialist digital content, and actionable data solutions.
Job Description
ROLE SUMMARY:
The Sales Operations Executive will primarily support a Sales team, who could be selling multiple brands/products across regions. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the events team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management /entry support. As the Sales teams develop, the role will also become involved in campaign management and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.
They may also on occasion be required to support the Event team with administrative duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Sales Administration & Team Support
- Oversight of budgets, maintaining accurate financial data for responsible brand(s)
- Oversight of sponsorship inventory both in the office and on show site
- Ensure customer queries are answered and/or resolved in a timely manner
- Manage the distribution of the exhibitor manual and be the point of contact for any queries
- Where required, support Event team in organisation of sales events e.g. lunch and learns
- Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and stand sharing forms for online customer tools
- Act as key liaison point with Event Operations team for customer data and Event floor plan queries
- Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
- Support Sales team training in new Salesforce.com features
- Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
- Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
- Support Sales team with proactive insight and trend analysis
- Support to Sales Leadership and CRM team to set up, assign and manage campaigns
- Manage the gathering of member lists / data for campaigns and QA
- Support the Sales team to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
- Act as liaison between Sales team and CRM team to gather regular informal system feedback
Qualifications
What we’re looking for:
- University Bachelor’s Degree in MICE, Marketing or Business Administration major
- Minimum 2+ years’ experience in a sales admin / operations team
- Language requirements: Verbal English
- Some experience and interest in relevant industry sectors or brands
- Relationship management experience, maintaining customer contact and relevance
- Experience of data analysis and presentation
- Ability to proactively handle and respond to customer objections
- Strong interpersonal skills, confident personality, high level of enthusiasm
Top Skills
What We Do
Informa is a leading international intelligence, events and scholarly research group. We're here to champion the specialist, connecting people with knowledge to help them learn more, know more and do more.
We're a FTSE 100 company with 10,000 colleagues working in over 30 countries and a presence in all major regions, including North America, South America, Asia, Europe, the Middle East and Africa.
Informa has five business divisions: Informa Markets, Informa Connect, Informa Tech, Informa Intelligence and Taylor & Francis.
We are home to hundreds of leading brands, serving businesses and professionals who work in any one of dozens of specialist markets through brands such as Citeline, Arab Health, CPhI and EBD Group in Pharma, Pharma Ingredients and Biotech; SuperReturn, EPFR and FBX in Finance; Lloyd's List in Maritime; New Hope and Natural Products Expo in Health & Nutrition; Routledge, CRC Press and F1000 Research in Academic Publishing; Black Hat in Cybersecurity; AI Summit in Artificial Intelligence; and many more.
