Summary
Do you enjoy working at the intersection of business, technology, and people? We're looking for a collaborative CRM professional who can connect business needs with system solutions, support users, and contribute to exciting international projects. You'll help drive system migrations, market expansion initiatives, and CRM improvements while collaborating with stakeholders across multiple regions. Salesforce experience is a plus, but a solid CRM background and analytical mindset are essential.Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
- Own and manage sales operations processes in global CRM system and act as a subject matter expert for related functionalities.
- Ensure effective implementation of sales CRM processes in local offices and oversee smooth daily execution by resolving issues and supporting users.
- Monitor process performance, gather feedback, and drive continuous improvements based on best practices.
- Identify improvement opportunities in sales CRM processes, define requirements, support solution design, and perform user testing.
- Maintain accurate and up-to-date process documentation in collaboration with relevant stakeholders.
- Develop and deliver process-related trainings, ensuring materials reflect current processes and system updates.
- Support global sales projects from CRM perspective, ensuring clear communication and successful local execution.
- Act as the main point of contact for sales processes and CRM system across offices.
REQUIREMENTS
Education:
- High school or University degree (preferably in business administration, economics, management)
Experience:
- 6 years plus of previous work experience on similar position
Knowledge:
- Ability to understand business priorities
- Knowledge of sales principles, metrics and KPIs
- Proven experience with active participation in CRM usage and/or CRM implementation into sales organization (ideally Salesforce)
- Understanding of databases and customer relationship management tools in general
- Salesforce CRM experience - proven user experience or certification is a nice to have
- Attention to detail and strong follow up
- Proven years of experience managing relationships with stakeholders, clients, and/or customers
- Pro-activity, Negotiation, Out of the box thinking
Language:
- English C1
Basic wage component (gross): from 2100 EUR
Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate.
#LI-LV1 #LI-Hybrid #mid-senior
Benefits
Health & well-being- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeSkills Required
- High school or University degree (preferably in business administration, economics, management)
- 6 years plus of previous work experience in a similar position
- Proven experience with active participation in CRM usage and/or CRM implementation into sales organization
- Salesforce CRM experience (user experience or certification)
- Understanding of databases and customer relationship management tools
- Knowledge of sales principles, metrics and KPIs
- Proven experience managing relationships with stakeholders, clients, and/or customers
- Attention to detail and strong follow up
- English language proficiency at C1 level
- Pro-activity, negotiation skills, and out-of-the-box thinking
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
