Sales Operations Analyst

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThe Sales Operations Analyst will work closely with the Sales Operations management and sales teams to provide on-going support and maintenance of our business systems, processes and data.

Essential Functions

• Act as primary support person for the Sales Operations Manager and/or Sales Operations Management
• Maintain the documentation around processes and activities performed by Sales Operations
• Act as a liaison with other departments to ensure the integrity of master data information through the CRM system(Sales Force) and reporting structures
• Review and analyze solutions by working with Management and Operations/Sales members
• Assist, coordinate, and lead in the development of responses and solutions to company-wide CRM requests, this includes but is not limited to informational, content, and analytical requests
• Complete special projects and other duties as assigned
• Communicate and work effectively with organizational departments on data management

Complexities & Impact

• Works on a wide range of problems where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and makes recommendations to these processes
• Employee is expected to make decisions independent of supervisory direction within the scope of their job
• Ability to establish and maintain effective working relationships across groups and with a variety of management levels

Required Education, Experience, Certification/Licensure

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years of experience in business operations or similar roles
• 2+ years of analyst experience
• Microsoft Office User (MOS) certification preferred, not required
• CRM (Salesforce.com) certification preferred, not required

 

The pay range for this role is $62,700.00 - $83,575.00

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.