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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Sales and Support Operations Analyst will be responsible for maintaining the Standard Operating Procedures (SOPs) performed by the In-School Campus Relationship Team (CRT), reporting for the In-School Campus Relationship Team, trend and root cause analysis, supporting the In-School Sales Team through the drafting of Request for Proposals (RFPs), maintaining the RFP library, updating third-party marketing sites and performing competitive research as well as executing the controls tied to the SOPs. As an extension of the sales team, you’ll be providing direct support to our schools through your work with both the Sales and Campus Relationship Teams.
What you’ll do:
- Maintain and update Campus Relationship Team SOPs as required to align with changes in processes
- Perform daily reporting to inform and share insights with management team regarding the performance of the program utilizing Tableau, Salesforce, and Genesys
- Share insights with In-School Loan management regarding the root causes of school inquiries, concerns and complaints, trend identification, advocating on our schools’ behalf to improve our products, operations and policies
- Execute controls on a scheduled basis ensuring evidence is maintained and trackable
- Laser-focus on detail, ensuring the correct information is always provided to schools, the team, and in RFPs
- Deliver timely, accurate and actionable information to SoFi Teams as appropriate
- Improve upon and refine sales and customer service knowledge and techniques through ongoing training
- Maintain RFP library in Google Sheets or other tool(s) as necessary
- Attend weekly sales meetings to ensure alignment with product changes for both CRT and RFPs
- Participate in recording of team meeting minutes and follow up from weekly sales meetings
- Draft RFPs for Sales Team and manage workflow and reporting for RFPs in flight
- Maintain changes to third-party marketing sites including pricing and program differentiation
- Perform competitive research and analysis and share results with management
- Maintain slide library for frequently used slides
- Support Sales Support/Administration team members as required
What you’ll need:
- Minimum of 3+ years of experience within the consumer lending or higher education finance industry
- Knowledge of the financial aid process, FAFSA and other key terminology required to service school customers
- Demonstrated aptitude for understanding, building, and maintaining process and executing on controls
- Strong verbal and written communication skills
- Ability to build positive working relationships with SoFi team members
- Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively
- Resourceful by nature, able to exhibit strong critical thinking skills and the ability to apply them
- Ability to meet critical deadlines in a dynamic, rapidly changing environment
- Self-motivated, resourceful, productive on teams as well as independent work
- Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills
- Bachelors degree required
Nice to have:
- Advanced computer skills with solid proficiency in Google Office Suite
- Working knowledge with Tableau, Salesforce, and Genesys
Top Skills
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
