Ready for a new challenge? Join Guidewire as a Sales Operations Analyst within the Customer Success organization! We would love to see your background. Our sales and marketing teams are key to Guidewire's success. Our industry is undergoing a technology-led transformation, and our teams are vital partners to insurers in helping them plan for success. 

The ideal candidate is highly analytical and business savvy, excels at writing and project management, able to independently manage priorities and multitask, and can partner with key decision makers to drive to successful outcomes.

Reporting to the Sales Operations Manager, the Sales Operations Analyst will primarily focus on contract management and renewals with the Customer Success Managers. Using knowledge of the company’s products and services, your responsibilities include, but are not limited to: Contract management, tracking and calculating financial metrics, price quotes, invoicing, business approvals, and project managing the operational requirements for varying levels of deal sizes and complexities. You will partner with cross-functional teams including Customer Success/Account Managers, Sales, Services, Legal, Finance, and the rest of the Operations team to align resources to facilitate renewals and ongoing contract management. 

Specific Responsibilities

• Serve as a trusted advisor to the Customer Success Managers on contract review and business terms to support the customer relationship.
• Ensure compliance with published sales and business approval policies. Be an advocate and partner to internal organizations to understand complex sales issues.
• Assess priority and urgency, anticipate bottlenecks and balance customer demands.
• Build strong productive relationships and feedback loops with Customer Success/Account Managers, legal, finance, and operations teams to drive efficiency and organization satisfaction with the contracting process best practices.
• Drive current customer contract audit and verification, having good communication with external C-level customers on upcoming fees and contract management.
• Manage invoicing for all recurring License, Subscription and Maintenance revenue.
• Preparation and review of non-standard contract amendments.
• Assist with special projects as assigned.
• Position will require less than 10% travel.

Skills Required

• Strong organizational skills and ability to handle multiple priorities simultaneously
• Self-motivated and able to manage workload independently
• Exceptional oral and written communication
• Ability to communicate with senior executives
• Ability to understand and interpret complex contract language.