Jobs at Guidewire Software

Supports project delivery and PMO operations for enterprise software implementation programs. Responsibilities include maintaining plans, schedules, dashboards, RAID logs, status reports, governance documentation, and project records; coordinating teams, meetings, Agile ceremonies, stakeholders, vendors, and partners; tracking risks, issues, dependencies, finances, and deliverables; and preparing communications, presentations, procedures, and executive summaries.

Leads Guidewire’s APAC alliance strategy, primarily managing systems integrator and consulting partners. Develops executive relationships, drives co-selling and go-to-market plans, supports complex software sales pursuits, expands partner-generated revenue, and coordinates SI and technology alliance activities across the region, including Japan. The role also oversees partner enablement, agreements, implementation resources, customer success alignment, and development of Guidewire practices within partner organizations.

Operate and improve Guidewire’s cloud platform through automation, deployment tooling, observability, performance optimization, incident response, and self-healing systems. Collaborate with engineering teams, participate in on-call rotations, maintain Kubernetes and AWS infrastructure, track SLOs, conduct blameless postmortems, resolve production issues, and create documentation and training materials.

Provides technical leadership for application Site Reliability Engineering across AWS and Kubernetes environments. Designs scalable reliability frameworks, automation, self-healing systems, CI/CD pipelines, observability standards, and incident-management practices. Develops production code, mentors engineers, leads architectural decisions, manages on-call escalation, and integrates AI-driven insights into operations. The role influences global cloud strategy and engineering standards while reducing toil, improving uptime, and lowering MTTR.

Provide commercial legal support across APAC, drafting and negotiating complex SaaS, IT, licensing, professional services, partnership, and subcontracting agreements. Advise stakeholders on privacy, financial-sector regulations, RFPs, tenders, procurement, and cross-border transactions involving Japan, Australia, New Zealand, and North America. The role requires balancing legal risk with business agility and supporting regulated insurance and financial-services customers.

Develop and enhance Guidewire InsuranceNow using Java, object-oriented design, SQL, automated testing, and secure coding practices. Translate requirements into software designs, build scalable product features, contribute to CI/CD pipelines, resolve defects, address security findings, and support reliable releases. Collaborate with product, QA, operations, and insurance domain teams in an agile environment.

Leads Cloud Platform Engineering teams, providing people leadership and hands-on technical direction. Owns platform architecture, engineering execution, reliability, scalability, security, developer experience, and operational excellence. Guides complex technical decisions, drives cloud-native engineering practices, develops talent, and partners with product, security, and architecture leaders. Champions AI-enabled automation, continuous delivery, observability, secure coding, and sustainable platform improvements across Guidewire Cloud.

Own end-to-end performance testing for Guidewire projects, including requirements analysis, workload modeling, test scripting, load and stress execution, monitoring, bottleneck analysis, reporting, and retesting. Collaborate with QA, developers, architects, and cloud teams to validate performance goals, scalability, stability, and SLA compliance. Maintain test artifacts and share performance-testing best practices with junior team members.

Lead multiple engineering pods building scalable cloud-native data and AI platforms on AWS and Kubernetes. Drive GenAI, data monetization, architecture, reliability, security, product outcomes, and cross-functional execution. Manage managers and engineering teams through hiring, coaching, performance management, planning, and technical leadership. Champion engineering excellence, customer-focused innovation, data governance, and external thought leadership.

Develop and operate scalable, cloud-native data platforms and analytics SaaS services. Build Spring Boot applications and distributed data-processing systems using Java, SQL, AWS, Spark, Iceberg, Kafka, Redshift, and EMR. Participate in the full software development lifecycle, improve platform reliability, collaborate across teams, and support AI-powered analytics solutions for insurance customers.

Design, build, and operate cloud-native platform services, integration APIs, infrastructure automation, CI/CD pipelines, observability systems, and containerized workloads on AWS. Develop Python-based services, event-driven serverless automation, infrastructure as code across multiple accounts and regions, and monitoring solutions. Collaborate across teams through the full software development lifecycle while improving reliability, security, tenant onboarding, and operational efficiency.

Design, develop, and operate secure, scalable cloud-native data platform and analytics services. Build real-time data ingestion and stream-processing systems, Java microservices, and frontend experiences using React or Angular. Own CI/CD automation, containerized deployments, observability, performance, availability, and application security. Collaborate across teams to resolve production issues and deliver reliable, data-driven solutions using modern cloud, distributed systems, and AI-enabled practices.

Leads Guidewire InsuranceNow implementations through system configuration, integration, and custom development. Troubleshoots complex technical issues, analyzes logs, optimizes performance, and supports scalable cloud deployments. Collaborates with consultants, business analysts, project managers, and cross-functional teams to deliver customer solutions. Mentors colleagues, performs code reviews, demonstrates functionality to stakeholders, manages competing priorities, and mitigates project risks.

Provides technical application support for Guidewire customers in cloud and on-premise environments. Responsibilities include troubleshooting Java application issues, analyzing stack traces and code, resolving incidents within SLAs, communicating with customers, documenting solutions, provisioning and restoring cloud services, escalating issues, and contributing to service improvements and team training. The role supports 24x7 operations, including weekend coverage and occasional after-hours on-call responsibilities.

Lead strategic sourcing, contract negotiations, supplier management, and category strategy for technology and professional-services spend across APAC. Manage sourcing events, commercial terms, renewals, supplier risks, spend analytics, usage-based contracts, and executive recommendations. Partner with Legal, Finance, Information Security, and business stakeholders while improving procurement playbooks, tools, compliance, reporting, and workflow efficiency through platforms such as Zip, Zylo, and Coupa.

Manage regional People Operations across APAC, serving as the first point of contact for employee and manager inquiries. Oversee employee lifecycle processes, payroll readiness, leave, offboarding, benefits, compensation support, compliance, HR data, reporting, and employee experience programs. Partner with People Business Partners and cross-functional teams to improve processes, implement scalable solutions, and support regional and global projects. The role requires strong Workday expertise, labor-law knowledge, discretion, and collaboration across time zones.

Design, configure, and maintain Guidewire PolicyCenter applications for P&C insurance clients. Develop Gosu and PCF customizations, data models, product models, business rules, and integrations using REST, SOAP, batch processes, queues, and event messaging. Create unit and GUnit tests, document technical solutions, estimate work, collaborate with cross-functional Agile teams, mentor developers, and support cloud-based implementations and AI-enabled delivery.

Design and develop customer-facing web and mobile solutions using JavaScript, React, and Guidewire’s Jutro design system. Lead architecture for single-page applications and digital services, collaborate with UX and cross-functional teams, support AngularJS-to-React migrations, apply automated testing and server-side technologies, mentor development teams, and participate in client implementation projects requiring onsite travel.

Manage full-cycle recruiting for technical, professional, and business roles, from intake and sourcing through offer and pre-onboarding. Partner with hiring managers and People teams, build diverse talent pipelines, conduct assessments, coordinate interviews, close offers, and maintain accurate Workday data. Track recruiting metrics, provide market insights, improve processes and candidate experience, and contribute to employer branding and global Talent Attraction initiatives.

Provides global desktop and helpdesk support for hardware, software, mobile devices, networking, macOS, and Windows endpoints. Manages incidents and service requests from triage through resolution, supports VIP executives and AV/video conferencing, administers enterprise productivity and endpoint-management tools, troubleshoots VPN and NAC issues, documents solutions, trains users, and contributes to IT infrastructure projects. Requires flexible hours, on-call participation, and occasional equipment installation.