About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Sales Ops Administrator:
Quote Management: Develop and validate quotes in Salesforce, ensuring all relevant data is accurate and comprehensive.
Customer Communication: Deliver renewal quotes to customers via standardized email templates in a timely manner.
Order Processing: Process customer purchase orders in Salesforce efficiently.
Payment Coordination: Manage credit card payment processes by sending customers the necessary payment links.
Cross-Functional Liaison: Collaborate seamlessly with the Sales Ops and Biz Ops teams to fulfill tasks.
Qualifications
Soft Skills
Excellent verbal and written communication skills, with a focus on customer service and collaboration.
Demonstrated ability to maintain high accuracy in data management and consistently adhere to processes.
Skilled at following well-defined procedures and applying critical thinking to resolve inconsistencies.
Open to process refinement and capable of adapting to system changes throughout the contract lifecycle.
Strong ability to identify and address process gaps effectively.
Proven ability to work collaboratively within a team environment and across departments.
Ability to perform mathematical calculations and analyze data effectively.
Technical Skills & ISP Requirements
Good computer navigation and internet skills.
Typing speed of at least 35 WPM.
Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting.
Must have a strong and stable internet connection at home.
With at least 25 mbps postpaid subscription and proof of internet billing; actual speed of at least 20 mbps download and not less than 10 mbps upload.
Experience, Education, Age
Minimum of 1-2 years of experience in Salesforce or CRM data entry and customer support within a Business Process Outsourcing (BPO) environment is required.
Proven competence and hands-on experience with Salesforce CPQ (Configure, Price, Quote) for effective data management.
Additional professional experience in operations, sales support, or marketing operations, especially with Salesforce is advantageous.
Familiarity with other CRM systems beyond Salesforce is considered a plus.
Completion of at least 2 years in College, in any field, or graduation from Senior High School or an equivalent program.
Must be of legal employment age, at least 18 years old.
Skills Required
- 1-2 years of experience in Salesforce or CRM data entry and customer support within a BPO environment
- Hands-on experience with Salesforce CPQ
- Completion of at least two years of college in any field, or graduation from Senior High School or equivalent
- At least 18 years old
- Proficiency in Microsoft Office Suite, particularly Excel
- Typing speed of at least 35 WPM
- Strong and stable home internet connection with at least 25 Mbps postpaid service, minimum actual speeds of 20 Mbps download and 10 Mbps upload, plus proof of billing
- Excellent verbal and written communication skills
- Accuracy in data management and adherence to defined processes
- Ability to perform mathematical calculations and analyze data
- Additional experience in operations, sales support, or marketing operations, especially with Salesforce
- Familiarity with CRM systems beyond Salesforce
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
