The Role
Lead and manage the sales department for banqueting and external catering, set revenue targets, develop strategic sales plans, grow client relationships and VIP accounts, maintain CRM, analyze market and sales performance, coordinate with marketing, and recruit/coach sales staff to meet targets.
Summary Generated by Built In
ACG_3713_JOB
Our client, a fast-growing firm specialized in the hospitality industry, is looking for a qualified candidate to join their firm.
- Oversee and manage all activities of the Sales Department, including the Company’s banquet operations and external catering services.
- Manage the sales team and assume responsibility for growth targets and revenue objectives within the banquet segment, including parties, events, meetings, and conferences.
- Work closely with the Management Team to develop strategic sales plans and propose innovative ideas to drive business growth.
- Proactively identify, establish, and maintain relationships to expand the customer base.
- Participate in the development and delivery of customer support activities and services.
- Develop and maintain the Customer Relationship Management system.
- Identify new business opportunities and build strong relationships with VIP clients, key accounts, and potential business partners within the banqueting and restaurant sector to maximize revenue.
- Collect, analyze, and evaluate market and competitor information to provide recommendations.
- Monitor, analyze, and assess monthly sales performance to recommend and adjust suitable business strategies.
- Advise the Management Team and relevant departments on pricing frameworks and special promotional programmes for banquets, events, meetings, and conferences, as appropriate for different periods of the year.
- Develop and implement sales processes to ensure that established objectives are achieved.
- Coordinate with the Marketing Department to promote product image and brand awareness and to implement approved marketing plans.
- Manage staff-related activities, including recruitment, coaching, and training; ensure compliance with the Company’s regulations and policies; allocate sales targets; and manage employee performance to maximize each team member’s potential.
- Perform other duties and responsibilities as assigned by the Management Team.
Requirements
Qualifications and Experience
- Bachelor’s degree or an equivalent qualification, preferably in Business Administration, Sales and Marketing, Tourism, or Hospitality.
- Previous experience as a Sales Team Leader, Sales Manager, Sales Director, or in an equivalent role, with a proven track record of consistently meeting or exceeding sales targets.
- Customer service experience in the hospitality, leisure, or retail sector is an advantage.
Skills
- Fluent written and spoken English.
- Strong computer skills, including proficiency in Microsoft Office, Microsoft Teams, and Outlook.
- Strong communication, team management, and leadership skills.
- Good organizational, work-planning, and time-management capabilities.
- Ability to perform effectively under pressure.
- Strong analytical, judgment, situational problem-solving, and decision-making skills.
- Good presentation, negotiation, and influencing skills.
- Strong creativity and strategic planning capabilities.
- A proactive approach to meeting established deadlines and targets.
Personal Attributes
- Professional appearance and grooming standards appropriate for the hospitality and service industry.
- Agile, resourceful, and able to work independently.
- Honest and ethical.
- Tactful and considerate in communication.
- Passionate about delivering exceptional customer service.
Contact: Nga Nguyen
Due to the immense number of applications, only shortlisted candidates will be contacted.
Skills Required
- Bachelor's degree or equivalent
- Previous experience as Sales Team Leader, Sales Manager, Sales Director or equivalent with proven sales track record
- Customer service experience in hospitality, leisure, or retail sector
- Fluent written and spoken English
- Proficiency in Microsoft Office, Microsoft Teams, and Outlook
- Experience with Customer Relationship Management (CRM) systems
- Strong communication, team management, and leadership skills
- Good organizational, work-planning, and time-management skills
- Ability to perform effectively under pressure
- Strong analytical, judgment, problem-solving, and decision-making skills
- Good presentation, negotiation, and influencing skills
- Creativity and strategic planning capabilities
- Proactive approach to meeting deadlines and targets
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The Company
What We Do
Aloha Consulting Group (ACG) is a consulting firm specializing in digital transformation, technology, marketing, investment, and financial services. Its mission is to make finding rewarding jobs easier and to be a leading firm in Southeast Asia by leveraging human elements and technology.
