Sales Manager, Leisure

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Sales Manager, Leisure

POSITION PURPOSE

The Leisure Sales Manager is responsible for carrying out daily initiatives that drive the department’s strategic goals and contribute to the success of Montage Palmetto Bluff. This role supports the Director of Leisure Sales and collaborates closely with the leadership team while providing guidance, coaching, and mentorship to Leisure Sales Coordinators. The ideal candidate will demonstrate exceptional customer service, strong communication and telephone etiquette, and a proactive commitment to achieving performance objectives. This position is based on property and requires travel.

The Leisure Sales Manager will dedicate time to the solicitation of new business through travel advisor partnerships while cultivating and maintaining long-term client relationships through telephone prospecting, outside sales calls, site inspections, written communication, and regular travel. The position requires travel approximately one to two times per quarter to support business development efforts, strengthen industry relationships, and represent Montage Palmetto Bluff within key markets.

This role is responsible for managing reservations through Opera and other booking systems, coordinating VIP guest requests, and ensuring exceptional service for leisure guests and top-producing travel agency partners prior to arrival and throughout their stay. The position will prepare customer correspondence, maintain client databases and contact records, generate internal booking and production reports, and ensure accurate documentation of all sales activities.

The ideal candidate will demonstrate a strong understanding of luxury hospitality sales, maintain current knowledge of market trends, competitive intelligence, and customer preferences, and possess excellent organizational, communication, and relationship-management skills. Advanced proficiency in Opera, Microsoft Office Suite, and other hospitality sales systems is required.

ESSENTIAL FUNCTIONS

• Manage overall sales efforts for the Leisure Sales market.
• Establish Leisure and Transient Travel Marketing Action Plans.
• Provide direct service to guests as needed, including supporting other departments such as Reservations, Guest Relations, Front Office, Housekeeping, In Room Dining, etc. as needed.
• Attainment of annual room night and revenue goal for the leisure and transient travel market.
• Initiate contact with perspective leisure travel industry and consortia accounts as identified through direct sales program.
• Responsible for quarerly production activity reports and submissions to the property Director of Sales, Leisure and Montage International (Leisure Sales) Home Office.
• Coordinate special events to include FAMs for key travel advisors.
• Make sales trips including roadshows and solicit new clients on behalf of Montage Palmetto Bluff.
• Possess ability to effectively work with department heads and hotel personnel.
• Maintain working knowledge of all Montage International to cross-sell effectively.
• Responsible for maintaining the major consortia websites and intranet sites such as Virtuoso.com,  SignatureTravelNetowrk.com and FHR.com.
• Host Site Inspections confirmed by Leisure Sales team.   
• Interact with Revenue Management, Marketing/PR, Reservations, Front Desk, and Group.
• Close working relationship with DORM, DOSM, and GM.

• Regular attendance is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action.
• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required. Working weekends, holidays and after “normal” work hours will be required at times.
• Upon employment, all employees are required to fully comply with Montage International rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
• Professionally represent the hotel in community and industry organizations and events.
• Participate as team player with all departments.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional customer service skills and detail oriented.
• Requires good communication skills, both verbal and written.
• Knowledge of all departments of hotel.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to act independently with minimal or no supervision.
• Must possess knowledge of computer programs such as Microsoft Word, Excel, and PPT.    
• Must be familiar with hospitality & travel programs, including, but not limited to, Opera, Alice, Certify and Sertifi

QUALIFICATION STANDARDS

• High school or equivalent education required.  Bachelor’s Degree preferred.
• Hotel experience required.  Prior sales experience preferred.
• Driver’s License is required.  Passport may be required.  
• All employees must maintain a neat, clean and well-groomed appearance per Montage International standards.

PHYSICAL REQUIREMENTS

Working in a shared office situation. Position requires walking and touring of clients and guests throughout the resort.  Length of time of these tasks may vary from each situation but could last up to 2 hours+ of walking or standing. Position requires driving 4-seater and 6-seater golf carts with clients and colleagues. Must be able to sit at a desk for up to 5-6 hours per day. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift heavy boxes of collateral when traveling, occasionally. Must be able to pull, push, and carry your own luggage when traveling.  Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed. Business travel required, which may include fast walking to catch short connecting flights and sitting in economy class for an extended length of time when traveling on business.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.