Sales Executive, Customer Retention for a large client - Spanish speaker
Location, Amsterdam. 2 days office and 3 days home based.
Fixed term contract – 7 months
The Opportunity;
Answering calls from customers who want to cancel their mobile and gadget insurance, you'll help them protect the things that matter most. The voice of some of the biggest brands in telecoms, you'll go out of your way to help over 8 million customers with their lost and broken gadgets. Taking ownership of queries, you'll get to know customers and put them at ease.
We're looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work.
Main responsibilities are;
This role is to deliver excellent service to our customers and maximize opportunities within the sales function.
You will be responsible for retaining customers and setting up new policies on none advised basis using a structured script.
- To achieve individual KPI’s and sales targets
- Follow a script on all calls and be compliant with the business process
- Put the customer at the centre of everything you do and deliver fair customer outcomes
- Use retention skills to convert customers who are calling to cancel their insurance
- Provide excellent customer service in line with our Quality Assurance Guidelines
- Be thorough and organized in the tracking of all calls and information
The ideal candidate will have the following skills, knowledge and expertise;
- Fluent in Spanish is essential plus proficient in English
- Excellent Customer Care Skills
- Professional attitude
- Able to follow a scripted process
- Compliant with business processes at all times
- Ability to stay motivated whilst working in a repetitive environment
- Experience in a Call Centre
- Support the customer service areas when applicable
Benefits & Training
- Monthly commission Scheme
- €2.450 gross + 8% holiday allowance (monthly)
- Premium free pension and WIA insurance
- Flexible Working
- A net fixed home - work travel allowance based on your travel distance
- A net fixed working from home allowance
- 28 holidays
- Internal Wellbeing Programme
- Udemy Learning
- Learning and Development opportunities
At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.
Company Values;
Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.
We look forward to receiving your application!
#LI-Hybrid
Skills Required
- Fluent in Spanish essential plus proficient in English
- Experience in a Call Centre
- Excellent Customer Care Skills
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
Assurant Insights
What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
