The Sales Engineer II will partner with the sales makers to develop and maintain consultative, long-term relationships with our customers. These relationships will be at multiple levels within each organization to address current and future business needs with Cox Business technology solutions. Meeting with customers to review their accounts, maintain in-depth knowledge of their business, and advise them on all aspects of evolving technologies that could address their business problems will also be key responsibilities of this position. The Sales Engineer II will coach and guide the Sales Engineer I for upskilling and advanced product knowledge.
This role will cover markets in West Warwick RI and Manchester CT.
Primary Responsibilities and Essential Functions
- Meets with prospective and existing customers and other sales team members to collect and analyze the information required to assess customers' technology needs in detail.
- Partners with the Sales team and interfaces with customers and vendors to develop Cox Business proposals, gathering associated technical specifications as needed to ensure their integrity.
- Assess how Cox Business technical solutions can integrate to meet the customer's technology needs. Partners with Network Operations and Engineering to ensure that the designed technology solution will meet customer needs and to ensure network availability/serviceability before orders are finalized.
- Technical advisor role in product development teams to ensure the sales team's understanding of new products and to provide advanced technical feedback to the product development team, as appropriate.
- Develops and delivers technical presentations to internal/external groups as needed.
- Partner with the sales organization as the technical subject matter expert. Partnering will include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox Business' proposed solution is the right one, and negotiating technical aspects of the proposal, as needed.
- Attend vendor meetings and perform site surveys as required.
- Coordinates internal technical resources to develop sales proposals and presentations on complex, high-end solutions.
- Provide advanced technical guidance to customers, other members of the Sales team, and Project Managers to coordinate Cox Business solution implementations and migrations to ensure a smooth and consistent customer installation experience.
- Document the customer's voice and data network, as required.
- Attends industry-related training to increase knowledge of Cox Business and competitor technology solutions, consultation, negotiation, and sales skills, attending strategic and/or development meetings with sales teams.
- Partners with Sales and Sales Support team members to develop Cox Business proposals and associated technical specifications and respond to RFPs (requests for proposals) as needed to ensure their technical integrity.
QUALIFICATIONS
Minimum
- Bachelor's degree and 4 years of experience in a related field (telephony, data and video); The right candidate could also have a different combination, such as a master's degree and up to 2 years of experience; Or a Ph. D or Doctorate Degree + 1 year of experience; Or 8 years of equivalent experience in lieu of a degree.
- Microsoft Office Proficiency- Excel, Visio, Word, PowerPoint
- Proficient in building relationships, adaptability, written communication, in-person and virtual presentation skills, continuous personal development, customer satisfaction, and consultative selling.
- Working Knowledge of UCaaS and its application in business environments
- AWS Foundational, Azure Intermediate, Google Foundational Certification or Equivalent
- Have or had Cisco CCNA, CompTIA Network +, or Equivalent
- Intermediate Knowledge of XaaS
- Business, Technical, Financial and Sales acumen.
- Valid driver's license, safe driving record, reliable transportation
Preferred
- Salesforce CRM experience is highly desired
- AWS Associate, Azure Advanced, Google Associate Certification or Equivalent
USD 101,200.00 - 151,800.00 per year
Compensation:
Compensation includes a base salary of $101,200.00 - $151,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $30,442.50.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
