Black Box is a leading Control Room technology provider trusted by customers for mission-critical operations in the world’s most demanding high-performance control room/command center environments. We specialize in the design and manufacturing of KVM, AV, and IoT product solutions, delivering secure, real-time data access and management for our customers.
We are seeking a highly skilled Sales Engineer to sell, design, and deliver KVM and/or Command/Control Center solutions. This role serves as a primary technical resource for sales support and is responsible for actively driving and managing the technology evaluation stage of the solution sales process. The Sales Engineer works in conjunction with the sales team as the key technical advisor and product advocate to ensure validated solutions for customer applications. This role is responsible for assuring proper technical performance of new system deployments from design, implementation and commissioning, and any future business through advanced or escalated product support.
Responsibilities:
Maintain expert level of company product knowledge and applications.
Articulate technology and product positioning to both business and technical users.
Provide design and specification development support to resellers, integrators, and distributors.
Deliver, or assist with, customer presentations and/or technical demonstrations on core products/services, advanced applications, and emerging technologies (such presentations may be done in-person or virtually).
Assist sales with responding to functional and technical elements of RFIs/RFPs.
Understand and convey customer requirements to other organizational functions.
Perform technical/product training for internal team members and external customers/partners.
Maintain accurate records of project plans, schedules, tasks, and reports in designated company databases/tools.
Travel to project sites to perform deployment, set-up, commissioning, and training service.
Configure and test network switches, AV, KVM, and other system components while also employing appropriate troubleshooting techniques for resolving network performance issues.
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Identify customers’ needs and sales opportunities to help maintain future growth.
May assist product engineering with new product evaluation, testing, and qualification.
Prepares and delivers sales and technical training; leverages question-based selling strategies advancing clients in their buying process.
Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems.
Mentors and provides coaching/training for field service technicians. May assist with task management and performance feedback.
Qualifications/Requirements:
Associate’s degree in engineering, Engineering Technology or Computer Science; significant experience within this industry may be substituted for candidates without formal degree.
Minimum of 5 years of data networking experience in field service, data center or related IT technician environment.
Industry and manufacturer specific certifications preferred (examples: A+, Server+, Network+, Microsoft Certifications).
Excellent written, verbal and listening communication with internal and external stakeholders.
Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind.
Experience or certifications in computer networking, signal switching, programming/coding for control and visualization technologies.
In depth understanding of Ethernet protocol/switching/packet processing and network architecture topologies.
Experience setting up and troubleshooting many of the following technologies: Principals of networking (layers 2 and 3); Virtual private networks IPsec and/or SSL; Network routing protocols (BGP, OSPF, and MPLS); Enterprise/carrier-class routers and switches.
Ability to read blueprints, architectural, mechanical, and electrical documents.
Solid teamwork traits and the ability to work collaboratively in a multidisciplinary team environment.
Strong organizational skills with ability to manage multiple priorities.
Must have a valid United States (US) driver’s license ability to obtain a valid passport.
About Black Box:
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises. With a presence across the United States, Europe, India, Asia Pacific, the Middle East, and Latin America, Black Box serves businesses across financial services, technology, healthcare, retail, public services, and manufacturing.
Supported by a global team of around 3,600 professionals and strategic partnerships with leading technology providers, Black Box delivers end-to-end solutions in network integration, digital connectivity infrastructure, data center buildouts, modern workplace solutions, and cybersecurity. Its Technology Products portfolio enhances business operations with cutting-edge solutions in AV, IoT, KVM, Networking, Infrastructure, and Cables.
Black Box's recent achievements showcase phenomenal growth that aims to reach a $2 billion milestone in the next three years.
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Skills Required
- Associate's degree in engineering, engineering technology, or computer science, or significant relevant industry experience
- At least 5 years of data networking experience in field service, data center, or related IT technician environments
- Experience with computer networking, signal switching, and programming or coding for control and visualization technologies
- In-depth understanding of Ethernet protocols, switching, packet processing, and network architecture topologies
- Experience configuring and troubleshooting Layer 2 and Layer 3 networking, IPsec or SSL VPNs, BGP, OSPF, MPLS, and enterprise or carrier-class routers and switches
- Ability to read blueprints and architectural, mechanical, and electrical documents
- Excellent written, verbal, and listening communication skills
- Strong teamwork, organization, collaboration, and ability to manage multiple priorities
- Valid United States driver's license and ability to obtain a valid passport
- Industry or manufacturer-specific certifications such as A+, Server+, Network+, or Microsoft Certifications
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
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