Infobip

Sales Development Representative

Reposted 12 Days Ago

Be an Early Applicant

Lima

In-Office

Entry level

Mobile • Software

We help create meaningful, timely and effortless interactions between companies and their customers.

The Role

The Sales Development Representative manages inbound leads, qualifies them, and sets up meetings for the sales team. Responsibilities include responding to inquiries, maintaining contact databases, and working with marketing to improve lead quality.

Summary Generated by Built In

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology—we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Purpose:

The Sales Development Representative (SDR) is an individual contributor role within the super-regional structure with direct reporting line to the MM AE CL. The SDR is the first line of contact at Infobip responsible for managing inbound leads, contacting them within strict SLAs, and making sure all are processed and followed up using the most appropriate proper sequence. The SDR is responsible for the qualification and research against inbound leads and is familiar with the Infobip platform and products. Additionally, when inbound lead volume does not meet the requirements for a full-time SDR, the SDR is responsible for outbound prospecting into target accounts. The outcome of the SDR is setting up compelling next steps for either Infobip field sales, Partnerships, or Mid Market to engage, that leads to high quality meetings, valuable sales opportunities, pipeline, and Revenue/GP.SDRs work closely with Marketing teams to take over the inbound leads, and with Sales teams, to transfer the prospect to them.

Main Responsibilities:

•Managing Inbound leads of the region (receiving leads, replying super-fast and setting up meetings with Account Executives (A and B) or Mid Market AEs (C )

•Take inbound phone calls, live chats, and respond to contact forms/inquiries to assess qualification of prospect or customers’ needs to the Infobip’s solutions

•Identify customer segment and vertical and/or need early in discussion to route properly to the respective squad

•Ensure proper qualification towards direct or indirect (partnership) business model

•Consistently meet response time SLAs to Inbound Leads

•Use class leading tools to verify information at both contact and account levels, completing any lead information gaps that may exist

•Maintain contact sequences in Outreach always updated using the most adequate one based on the lead source and request

•Responsible for updating the customer and prospect data base

•Act as a pre-sales development checkpoint to ensure that leads are ready and qualified for further engagement

•Work closely with colleagues to learn more about the Infobip platform and business development practices

•Build and maintain extensive knowledge of how Infobip solves business challenges

•Learn a disciplined, programmatic approach to campaign-based pipeline generation and marketing sales-ready lead qualification

•Work closely with the Marketing team to drive continuous improvement in lead quality, conversion rates and pipeline generated.

•Provide ongoing feedback to the sales and marketing department for continuous process optimization

•Use and maintain the Salesforce for data quality

•Accept feedback and trainings to keep continuous development with Inside Sales Team Leader and peers

•

Success metrics:

•Speed to Lead - Maintain time to contact SLAs

•Lead contact – Maintain sequence touch points across phone, email and social media as required by company standards

•Conversion rates – Maintain conversion rates from MQL to SAL (lead to meeting set) in line with company standards

•Achievement of weekly outbound prospecting activities as mandated by the Squad Lead / Market Account Executive Chapter Lead across calling, emailing and social media

•Achievement of quarterly booked meeting quota (set regionally)

•Achievement of quarterly meeting attended quota (set regionally)

•- Sales Accepted Leads (SAL): Number of leads accepted by Account Executives (AEs) under the following conditions:

•Internal handover completed.

•Meeting with the lead held.

•Introduction to AE executed by the SDR.

•Sales Qualified Opportunities (SQO): Number of opportunities qualified by AEs/CGEs after the lead handover from SDR to AE/CGE.

•Self-Service Top Up Accounts: Number of leads converted to Self-Service (SS) customers with the first top-up

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

#LI-DM1

Top Skills

Salesforce

View all jobs at Infobip

View Infobip Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: London

3,100 Employees

Year Founded: 2006

What We Do

HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.

Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.

Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.

Why Work With Us

We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.