This position is a minimum of 4 days in office with flexibility for remote work on Fridays.
Staples is business to business. You’re what binds us together.
As a Sales Development Representative (SDR), you will connect prospective customers with the right Staples solutions to help their businesses succeed. Working closely with Sales, Marketing, and Operations, you will engage warm leads, qualify opportunities, and help build the pipeline that drives revenue growth. This is an excellent opportunity for an energetic, customer-focused professional looking to grow a successful sales career.
What you’ll be doing:
- Connect with prospective customers through warm leads generated from inbound calls and marketing campaigns.
- Prospect, qualify, and engage potential customers to identify business needs and opportunities.
- Guide qualified prospects through the early stages of the sales process.
- Process lead lists and manage opportunities through the Staples sales funnel.
- Conduct prospect research using LinkedIn and internal databases.
- Collaborate with Sales, Marketing, and Operations teams.
- Utilize Salesforce and CRM tools to track customer interactions.
- Achieve daily, weekly, and monthly SQL conversion goals.
- Apply sales techniques to overcome objections.
- Monitor sales performance metrics and continuously improve results.
What you bring to the table:
- Customer-first mindset.
- Strong interpersonal and relationship-building skills.
- Excellent verbal and written communication skills.
- High motivation and willingness to learn.
- Ability to multitask and prioritize work.
- Strong organization and time management skills.
- Resilience when handling objections.
- Adaptability in a fast-paced environment.
- Results-oriented mindset.
Positive approach to challenges and growth.
What’s needed- Basic Qualifications:
- High school diploma or GED.
- 1+ years of blended customer service and sales experience in a call center environment.
What’s needed - Preferred Qualifications:
- Bachelor’s degree.
- Experience selling over the phone.
- Experience using Salesforce.com or similar CRM platforms.
- Additional customer service and sales experience in a contact center environment.
- Interest in building a long-term sales career.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Skills Required
- High school diploma or GED
- At least 1 year of blended customer service and sales experience in a call center environment
- Bachelor's degree
- Experience selling over the phone
- Experience using Salesforce.com or similar CRM platforms
- Additional customer service and sales experience in a contact center environment
- Interest in building a long-term sales career
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
-
Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
-
Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
