Sales Development Coordinator

Position: Sales Development Coordinator Role

Working Hours: Monday to Friday from 8 am to 5 pm US Pacific Time.

Hiring Company: We are a 10 year old remote staffing business with a fully remote team of 100+ employees. We started as a customer service agency, but have leveraged our client experience and technical acumen to become the industry's first AI empowered (human) virtual assistant service.

Position Summary:
As Sales Development Coordinator, you will convert marketing leads to qualified sales opportunities (i.e. scheduled calls) for the sales team through effective phone, email, sms, and other creative tactics. You will design, execute, and fully own the multichannel followup strategy to achieve this.

Responsibilities include, but are not limited to:

1. Connect & Follow Up – Execute scheduled, personalized multichannel touches for all Leads until a Sales Call is scheduled - or the lead is disqualified / cadence complete.
2. Strategy Design / Improvements – Build, A/B-test, and refine strategy to increase Bookings and Reach Rate.
3. Multi-Channel Communication – Use phone, email, SMS, and other channels to maximize Reach Rate.
4. Handoff to Sales - Transition scheduled calls, including context share and successful show up of the prospect to the scheduled call.
5. CRM Hygiene – Log every touch promptly; maintain accurate lead statuses, notes, and next-step dates.
6. Reporting – Report on activity & results, progress toward daily /weekly/quarterly targets, and improvement plans.
7. Marketing Insights – Supply lead-quality insights, objection trends, and campaign-level performance data.
8. Process Improvement – Identify blockers, propose enhancements to copy, timing, or tooling, and test new ideas to raise bookings.

Competencies:

Mission based:

1. * Experience (1 year+) owning & achieving lead followup / conversion in SDR / MDR role for B2B product or service
2. * High performer experience in multichannel hunter sales organization, incl phone / sms / email / etc.
3. * Implementation Experience designing and implementing followup strategies in CRM, email marketing tools, etc. 

Role based:

1. Metrics Driven / Manages Success - Ability to set / keep a pace and adapt based on trending results. 
2. Persistent & Personable – Balances tenacity with a helpful, consultative tone across channels.
3. Process-Improvement Mindset – Tests, measures, and iterates without waiting for direction.
4. Compelling Written Voice – Crafts concise, relevant, campaign-aligned copy.
5. Attention to Detail – Flawless CRM updates, timing adherence, and handoff notes.

Mindset:

1. * Attention to Detail - Ensures details within tasks are noticed to progress accurately.
2. * Metrics-driven & self-motivated, with an ability to set/keep a pace independently day to day.
3. * Competitive & driven to win, especially in the face of adversity or challenges. Enjoys pursuing challenges.
4. *Personable- Projects a positive first impression on everyone across live or digital mediums, with a clear err of positivity, connection, confidence, and clarity. You are not shy or off-putting, even in “new” situations.
5. * Effective Communication - Able to communicate effectively with the team re: projects, brainstorming ideas, etc.

Qualifications Required:

(* items are required)

1. * Remote work ready:
1. stable high speed internet with backup
2. reliable computer (laptop or desktop)
3. headset, mic, and webcam for meetings
4. focused workspace.
2. * Fluent in conversational english written and verbal.
3. Ideally, at least 1 year of work from home experience

Benefits:

1. Salary depends on experience
2. Fixed schedule with weekends off
3. Training and travel opportunities
4. Work from home, fully remote, no office visits required.