Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
What this role will be doing:
- Collect, analyze, and interpret sales and marketing data to provide insights that drive strategic decision-making.
- Collaborate with the entire sales organization to leverage data insights for process improvements and performance optimization, supporting both individual contributors and sales leadership.
- Create and maintain dashboards, reports, and visualizations to track key performance indicators (KPIs) for sales and marketing initiatives.
- Conduct detailed analyses of customer data, sales performance, market trends, and campaign effectiveness.
- Work closely with sales leadership to identify areas for improvement, provide actionable recommendations, and implement data-driven solutions.
- Assist in the development and refinement of sales forecasts, territory planning, and sales strategy execution.
- Support cross-functional projects, using data to inform revenue-generating decisions and initiatives.
- Maintain data integrity within sales and marketing databases, ensuring accuracy and consistency of information used for analysis.
- Utilize statistical techniques to conduct predictive modeling and forecast future sales trends and performance outcomes.
- Leverage evolving AI tools and methodologies to scale data analysis efforts and increase the speed of actionable insights.
- Conduct all business in accordance with Intradiem’s policies and procedures.
- Perform all other duties as assigned.
What this role needs to succeed:
- Bachelor’s degree in Business, Data Analytics, Statistics, or a related field.
- 2-5 years of experience in sales data analysis or revenue operations required.
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and familiarity with CRM systems.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to communicate complex data findings in a clear and concise manner.
- Detail-oriented, highly organized, and able to work independently under minimal supervision.
- A team player with strong collaboration skills and a commitment to continuous improvement.
- Strong analytical, written, and verbal communication skills.
- Proficiency in analytical tools and techniques, with the ability to draw accurate conclusions from sales data.
- Well-organized, self-starter who is able to prioritize, multitask, and adhere to deadlines.
- Ability to collaborate across functions to implement various recommendations and action items.
- Ability to connect and implement key themes and concepts across seemingly independent projects.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Top Skills
What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
