Sales Coordinator

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

MINIMUM REQUIREMENTS

Education

• High School Diploma
• 4-year college degree is preferred but not required

Experience

• A minimum of one year of hospitality experience is desired.  Hotel sales systems knowledge preferred. Previous customer service experience a bonus.
• Front desk experience preferred.

Skills and Knowledge 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the job's essential functions, with or without reasonable accommodation.  

• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to multi-task.
• Excellent oral and written communication skills.
• Excellent organization skills, manage time well, ability to prioritize and be flexible.
• Ability to work well under pressure and meet deadlines.
• Ability to manage outside departments and agencies.
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills.
• Comprehension of technical application of reservations system.
• Detail-oriented.
• Ability to upsell existing events

JOB DUTIES

• Point of contact for the sales office.
• Coordinator and point of contact for group blocks.
• Assign group leads from all lead channels to the appropriate sales/catering managers. Ensure that all leads are entered into the on-property sales and catering software application.
• Pull rooming lists for groups and managers upon request.
• Schedule all in-house events and create BEOs (i.e. Town Hall Meetings, department meetings, etc.).
• Manage group commission by verifying and processing payment once approved by DOSM/DORM.
• Run daily reports (transaction/ activities/ group in-house reader boards).  Run weekly reports (BEO/resume/daily events) for all assigned hotels.
• Personalize gift certificates and track in excel spreadsheet on the J-drive of certificate information, for trade outs, recovery, donations, and gifts certificates purchased by individuals.
• Assist/Create group resumes for each Sales Manager at least 10 days before group arrival and ensure distribution to essential personnel for all assigned hotels.
• Fill out amenity forms and amenity cards for groups and weddings and ensure delivery information is communicated to appropriate departments.
• Order departmental supplies and maintain inventory.
• Execute putting together sales kits or other hotel materials.
• Create and maintain file folders for all the contracts in the sales/catering department.

• Assist the digital services team with various marketing trends
• Support social media reputation management for OTAs and content implementation across digital channels
• Coordinate, develop, and execute social media content initiatives
• Support the development and execution of marketing campaigns for Brand and Content campaigns.
• Help develop, manage, and update presentations and documents shared with internal and external partners.
• Act as liaison to multiple departments and cross-functional partners across the organization
• Help schedule meetings, disseminate information, take notes as needed, and other ad hoc requests to support the team.
• Other duties as assigned.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.