Sales Functions
Maintain office filing system.
Maintain accurate balancing between the systems (Delphi and PEP)
Efficiently, courteously and professionally answer telephone inquiries, accurately transfer calls to appropriate Sales/Catering Manager, take accurate and detailed messages according to ‘Take no Messages’ SOP. Conduct ‘Very Professional’ Sales Test Calls. Conduct hotel tours when needed.
Assist sales team by retrieving and administering rooming list, payment information, deposits and banquet guarantees when needed.
Preparation of group resumes.
Printing and distribution of Group Resumes to department heads prior to weekly department head meeting on Thursday s. Group resumes to be completed and copies made by 9am every Thursday.
Assist in the sales effort by qualifying (utilizing the approved qualifying sheet) and when appropriate booking the business of inquiries.
Responsible for obtaining all necessary information concerning company policy and procedures with regard Sertifi, Credit Cards, Contracts.
Knowledgeable of in house groups and meetings in order to provide additional layer of support in the event that sales managers are out for various reasons.
As a member of the team, assist in client maintenance by being available to clients that prefer to reach you for their needs, coordinating with Sales Manager/DOS and ensuring seamless event coordination.
Assist the sales team in the area of telephone prospecting and outside sales blitzes by contacting the clients from established list developed by the sales team.
Administer Hilton Honor point bonuses on a weekly basis
Administer commission payments including PO submittal, Group pickup audit, and creating appropriate invoices.
Utilizing FastPay for processing commission and/or rebates
Catering Functions
Understand BEO creation and communication process to support sales managers and provide additional layer of support between sales, catering and banquets.
Other Job Functions
Order office supplies including marketing materials for sales office as directed following correct approval process.
Assist other Sales personnel as needed and conduct other tasks, special assignments or projects as directed by DOS.
Continue to learn and grow in your position.
Starting Rate: $26.00
Preferred QualificationsWhat we are looking for
- Strong business communication and presentation skills, both verbal and written
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Proficiency with Delphi and PEP property/sales systems
- Experience using Sertifi (e-signature/credit card processing)
- Experience using FastPay for commissions/rebates processing
- Ability to administer Hilton Honors point bonuses
- Strong verbal and written business communication and presentation skills
- Availability to work varying schedules including nights, weekends, and holidays
- Ability to prepare and distribute group resumes, manage rooming lists, deposits, and banquet guarantees
- Ability to perform telephone prospecting, answer/transfer calls professionally, and conduct hotel tours
- Physical ability for prolonged sitting, occasional standing/walking, and lift/move 10-25 pounds
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
