Who we are
PTG is a leading Managed Services Provider (MSP) located in Greenville, SC with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Sales Account Administrator
PTG is looking for a Sales Account Administrator to join our team. The Sales Account Administrator will support the sales team by managing customer accounts, processing orders, ensuring compliance with sales policies, and maintaining accurate records. This role requires strong organizational skills, attention to detail, and excellent communication abilities. The Sales Account Administrator will serve as a liaison between the sales team, customers, and other internal departments, ensuring a seamless experience for clients.
Your day to day
- Manage and maintain customer account information, ensuring all details are up to date.
- Address customer inquiries regarding orders, products, and services in a timely and professional manner.
- Develop and nurture relationships with customers to ensure satisfaction and retention.
- Process sales orders, ensuring accuracy and timely fulfillment.
- Track orders from initiation through delivery, ensuring all documentation is complete and compliant with company policies.
- Coordinate with the logistics, finance, and production teams to ensure smooth processing and delivery of customer orders.
- Assist the sales team with preparing quotes, proposals, contracts, and presentations.
- Maintain and update sales databases, including CRM systems, with client information, sales activities, and follow-ups.
- Generate regular reports on sales metrics, customer trends, and account status for sales leadership.
- Schedule meetings, calls, and demos between the sales team and potential or existing clients.
- Coordinate internal and external communication related to sales activities, ensuring all stakeholders are informed.
- Provide support for sales events, promotions, and marketing initiatives.
- Ensure all sales transactions comply with company policies and regulatory requirements.
- Prepare and maintain documentation related to customer orders, contracts, and service agreements.
- Identify and resolve customer issues related to sales orders or product/service inquiries.
- Collaborate with the sales team to troubleshoot and resolve discrepancies or complaints.
Your experience
- Bachelor’s degree in business, sales, marketing, or a related field (preferred).
- 1+ year(s) of experience in sales support, account management, or administrative roles.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with CRM software (e.g., Salesforce) and ERP systems.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- High attention to detail and accuracy in work.
- Ability to work collaboratively in a team environment.
What we do for you
At PTG we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited Approved PTO after one year (2 weeks your first year)
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
Top Skills
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
