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Award winning experts in eCommerce! We have more than ten years of experience with eCommerce solutions.
The Role
Serve as the central coordinator for orders from sales through design, production and suppliers. Raise and track design requests, manage revisions and feedback loops, create job orders in the ERP, brief production, support pricing, coordinate delivery/logistics, and maintain accurate records while driving tasks to completion and preventing issues.
Summary Generated by Built In
ROLE OVERVIEW
The Sales Coordinator is the central point of coordination between our salespeople, the design
team, the factory and external suppliers. They own every order from the moment a request
comes in until it is fully handed over to production and the salesperson has what they need.
This is not a messenger or pure communication role — the coordinator is expected to take full
responsibility for each task, drive it forward, follow up relentlessly, and make sure every detail
is correct and nothing falls through the cracks.
KEY RESPONSIBILITIES
• Design requests — raise design requests on behalf of the salesperson and make sure the
requirements are communicated to the designer clearly and completely.
• Follow-up on design — track each design request, follow up with the designer, and ensure
the design is completed correctly and on time.
• Returning designs — share the completed design back with the salesperson and manage
the feedback loop.
• Revisions — handle the full revision cycle the same way: communicate changes clearly,
follow up, and confirm the updated design is delivered on time.
• Job orders — create accurate job orders on our ERP system once a design and order are
confirmed.
• Production briefing — inform production of all specific details and requirements for each
job so it can be made correctly.
• Supplier / outsourcing liaison — when a project needs something specific from an outside
supplier, contact them, follow up, and make sure we get exactly what is required.
• Pricing support — price items for the salesperson using our internal costing tools so they
can quote their clients.
• Delivery & logistics — coordinate delivery and logistics so orders reach clients on time.
• Records — maintain accurate, up-to-date records across every order and interaction.
• Smooth communication — keep communication flowing perfectly and smoothly between
all channels — sales, design, production, suppliers and logistics.
SKILLS & EXPERIENCE
• Prior experience in sales coordination, order processing, customer service or a similar
back-office operations role.
• Comfortable working with an ERP or order-management system (training on our system
will be provided).
• Excellent written and spoken English.
• Strong with numbers and able to follow a structured pricing process accurately.
ATTRIBUTES WE ARE LOOKING FOR
• Highly organised, with the ability to juggle many orders at once without dropping details.
• Takes genuine ownership — treats every order as their responsibility until it is done.
• Proactive follow-up: chases tasks to completion rather than waiting.
• Meticulous attention to detail.
• Reliable, accountable and calm under pressure.
Requirements
Sales Coordinator, Order Management, Customer suppoet, ERP, Logistics Coordination
Skills Required
- Prior experience in sales coordination, order processing, customer service, or similar back-office operations role.
- Comfortable working with an ERP or order-management system (training provided).
- Excellent written and spoken English.
- Strong numeracy and ability to follow structured pricing processes accurately.
- Highly organized with ability to manage multiple orders and attention to detail.
- Proactive follow-up, ownership mindset, reliability and ability to work calmly under pressure.
- Experience coordinating with suppliers and logistics for deliveries.
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The Company
What We Do
At Vserve, we are award winning eCommerce specialists! Vserve is one of the leading full-service ecommerce agencies that offers a range of ebusiness solutions, catalog management services, and business intelligence expertise. In short, we specialize in delivering customized ecommerce solutions that make your business work for you so that you can work less!
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