PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI is hiring a Sales Compensation Manager to own the design and administration of incentive plans across our go-to-market organization. This is a highly visible role responsible for ensuring that compensation programs are motivating, competitive, and aligned with company strategy.
This is a hands-on role covering all commission-bearing functions: Account Executives, BDRs, Sales Engineers, Marketing, Post-Sales, and more. You’ll manage everything from annual plan design to monthly administration and SPIFF programs, ensuring accuracy, transparency, and trust in the process.
You will report to the VP of GTM Operations.
What You'll Do- Lead the annual sales compensation design process across all commission-bearing roles (AEs, AMs, BDRs, SEs, Marketing, Channel, etc.).
- Administer monthly/quarterly comp plans and payouts with accuracy and transparency.
- Own SPIFFs and short-term incentive programs, from design to rollout.
- Collaborate with Finance, People, and GTM leadership on planning cycles, quota setting, and modeling.
- Provide reporting and analytics on attainment, plan effectiveness, and ROI.
- Maintain clear compensation policies and documentation (ramp, proration, clawbacks, exceptions, etc.).
- Evaluate and improve sales compensation tools and processes to support scale
- Partner with Sales leadership and Finance on non-standard deal structuring and commercial policy
- 5+ years of experience in global sales compensation operations, ideally in a high-growth or enterprise SaaS environment.
- Strong track record in designing and administering incentive compensation plans across multiple GTM functions (Sales, SDR, Post-Sales).
- Skilled in analytics and financial modeling, with the ability to translate complex data into clear, actionable insights.
- Hands-on experience with sales compensation platforms (e.g. CaptivateIQ), and proficiency with Salesforce or other CRMs.
- Comfortable operating in a fast-paced, high-growth environment; detail-oriented and process-driven.
- Excellent communication skills, able to engage and influence across sales reps, managers, and senior leadership.
- Strong sense of ownership and accountability; motivated by both accuracy and impact.
- You've designed comp plans from scratch for a new GTM motion (channel, multi-product, usage-based, or international expansion)
- You've implemented or migrated a comp platform (CaptivateIQ, Everstage, etc.) end-to-end
- You're comfortable enough in Salesforce to build your own reports, flows, and validation rules without waiting on an admin
- You've worked closely with FP&A on quota capacity modeling and headcount planning
- You've owned or co-owned deal desk: structuring non-standard deals, advising on pricing and discount approvals, and shepherding complex commercial terms through review
Benefits
💰 Participation in the company’s employee share options plan
🏥 Comprehensive health coverage for you and your loved ones
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
Skills Required
- 5+ years of experience in global sales compensation operations
- Strong track record in designing and administering incentive compensation plans
- Skilled in analytics and financial modeling
- Hands-on experience with sales compensation platforms
What We Do
PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.
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