Jobs at PolyAI

Manage a portfolio of enterprise customers to drive renewals, expansions, upsells and retention. Build executive relationships, lead SteerCo meetings, create ROI models, forecast using MEDDPIC in Gong, collaborate with solution consultants to deliver tailored demos, and act as voice of the customer to increase product adoption and lifetime value.

Own full-cycle mid-market SaaS sales: source pipeline, run multi-stakeholder deals, build territory plans, partner with alliances and channel teams, maintain CRM hygiene and forecasting, collaborate cross-functionally, and help define the mid-market GTM playbook as the founding AE for a new segment.

Lead PolyAI's revenue enablement function: build and manage an enablement team, design onboarding and ongoing training, embed Force Management methodologies (CoM, MEDDPPICC), scale AI-powered enablement tools (Claude Code Deal Advisor, LetterAI), partner cross-functionally, reduce sales cycle, improve ramp and conversion through content, certifications, and adoption tracking.

Lead and scale the GTM/Business Development function by coaching a BDR team, refining prospecting and qualification, partnering with Sales and Marketing to improve funnel conversion, building messaging/programs, forecasting performance, and managing hiring, compensation, and team performance to generate consistent qualified pipeline.

Drive revenue by identifying and developing new business opportunities, building pipelines, and managing stakeholder relationships. Collaborate with sales, pre-sales, and marketing to generate leads, present PolyAI solutions to prospective clients, and ensure smooth handovers to delivery teams to secure and retain customers.

Lead product marketing for PolyAI's voice assistant products: own messaging, positioning, competitive intelligence, GTM strategy, enablement, customer insight, and scale the product marketing organization to drive revenue.

Lead product marketing for PolyAI's voice assistant products: define messaging and positioning, drive go-to-market strategy and enablement, build competitive intelligence, develop personas and sales collateral, run customer and market research, support revenue enablement, scale and lead the product marketing team, and act as an external spokesperson.

Manage and grow PolyAI's partner ecosystem by recruiting and managing channel partners (TSDs, VARs, alliances), driving partnership revenue, forecasting pipeline, collaborating cross-functionally, negotiating with C-suite stakeholders, and providing market and technical insights to expand CX solution adoption.

Own product messaging, positioning, and competitive intelligence for PolyAI voice assistants. Define go-to-market strategy, develop personas and sales enablement collateral, drive demand and analyst relations, run customer research, maintain competitive databases, scale the product marketing team, and represent the company externally.

Lead delivery of large-scale virtual assistant deployments, act as single point of accountability for clients, advise Fortune 500 customers on customer service transformation, monitor success metrics, collaborate with engineering and sales, drive expansion, and improve agent design and operational processes.

Lead PolyAI's social and internal communications: own social strategy and execution, shape corporate narrative, elevate executive voices, run employee and customer advocacy, partner with PR/Brand/Product Marketing, monitor and engage communities, and measure social impact on reach and pipeline.

Provide end-to-end support for enterprise clients: triage tickets, investigate faults (including listening to calls), use AI tooling to fix or escalate issues, translate requests into prompts in PolyAI Agent Studio, share analytics, and collaborate with professional services and customer success to upsell and improve workflows.

Provide end-to-end support for client tickets: triage, resolve or prioritise for engineering, use AI tools to update agents, investigate faults via call review, share analytics, and collaborate with professional services and customer success.

The Sales Compensation Manager will design and manage incentive plans for the sales organization, ensuring they are competitive and aligned with company strategy, while collaborating with various departments and providing detailed reporting.

Lead product-to-market for PolyAI: own positioning, launches, competitive narrative, GTM assets, demos, and analyst relations. Build AI-first workflows and agents to automate launch and marketing deliverables, enable Sales across enterprise and product-led motions, and generate customer evidence and measurable pipeline outcomes.