Search the 12 jobs at PolyAI

The Software Engineer will develop user-friendly voice automation solutions for clients using a no-code platform, lead third-party tool integrations such as Salesforce and Zendesk, serve as a key contact for enterprise solutions, and collaborate with a diverse engineering team to enhance system functionality.

As an Engineering Manager at PolyAI, you will lead and develop a high-performing engineering team to deliver AI solutions for voice-enabled customer service. You will manage project timelines, team capacities, and budgets while fostering collaboration and innovation. Additionally, you will provide hands-on technical leadership and promote best practices in software development.

As a Software Engineer at PolyAI, you will develop internal tools for data annotation and machine learning model training, enhance the performance of their real-time communications platform, and contribute to multi-tenant infrastructure implementation. You will also engage in coding, testing, and software design, collaborating within an innovative engineering team.

As a Backend Software Engineer at PolyAI, you will develop a no-code platform for voice experiences, collaborate on a multi-tenant infrastructure, and contribute to software development through coding, testing, and design. Your role emphasizes teamwork while improving code quality and implementing new features.

The Research Engineer will optimize data pipelines for training machine learning models, focusing on Automatic Speech Recognition, Large Language Models, and Text-to-Speech technologies. Responsibilities include developing evaluation tools, managing machine learning datasets, and collaborating with teams to align research with production objectives.

The Solutions Consultant/Engineer at PolyAI will provide technical expertise to support sales, conduct technical reviews, consult on architecture best practices, and lead customer meetings. Responsibilities include researching prospects, creating documentation and proposals, and guiding product teams while maintaining industry knowledge and compliance standards.

The Enterprise Account Executive at PolyAI will lead customer relationships with major hospitality and financial brands, focus on building strategies for new customer acquisition, and drive sales growth while providing exceptional customer experiences. Responsibilities include targeting high-level executives and consistently exceeding sales goals.

The Solutions Consultant/Engineer will provide technical expertise to support global sales efforts, conduct deep discovery and technical reviews, consult on technical architecture, collaborate with the sales team on prospect accounts, and understand compliance measures. Additionally, they will create proposal documentation and engage with deployment strategists to assess costs and ROI.

The Talent and People Coordinator at PolyAI will support HR and talent acquisition operations, focusing on pre-boarding processes, candidate communication, and maintaining HR systems and records. They will coordinate job postings, assist with employee lifecycle events, and ensure compliance with labor laws while promoting employer branding initiatives.

As an Engineering Manager, you will lead an engineering team to develop AI-driven voice solutions, manage project timelines, budget, and scope, mentor team members, and ensure high-quality engineering standards. Close collaboration with cross-functional teams and hands-on problem-solving is essential.

As a Software Engineer at PolyAI, you will develop tools for evaluating large language models, enhance their visibility and configurability, swiftly prototype solutions, and work with cross-functional teams to integrate these innovations into production, ensuring reliability and accuracy.

The Technical Compliance Lead will enforce Compliance and Security processes, collaborate with IT, DevSecOps and Engineering teams, and contribute to maintaining security in cloud environments. Responsibilities include audit support, vulnerability management, secure coding guidance, and documentation development.