Sales & Business Operations Specialist

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us:

Country Manager Support

• Support the Country Manager in day-to-day business operations.

• Coordinate follow-up of strategic initiatives and action plans.

• Prepare presentations, meeting materials and executive summaries for management discussions.

• Support communication and coordination with headquarters and internal departments.

• Identify opportunities to improve operational efficiency and internal processes. 

Sales Operations & Order Coordination

• Coordinate customer orders from order confirmation through delivery.

• Monitor order status, delivery schedules and customer commitments.

• Coordinate with Operations, Logistics and Headquarters to ensure timely deliveries.

• Proactively communicate order updates to customers and distribution partners.

• Support demand planning and sales forecasting activities.

• Maintain accurate sales and order information within CRM and internal systems.

• Assist in resolving order-related and delivery issues.      

Customer Support & Coordination

• Coordinate customer enquiries from pre-sales through after-sales support.

• Ensure prompt follow-up of customer requests and internal action items.

• Coordinate commercial and technical information between customers and internal teams.

• Support quotation follow-up and commercial documentation.

• Maintain excellent communication with distributors, installers and customers throughout the order lifecycle. 

Customer Service Coordination

• Coordinate customer service activities together with the Technical Support team.

• Facilitate effective collaboration across Sales, Technical Support, Operations, Logistics, Finance and Headquarters.

• Monitor service requests and ensure timely follow-up.

• Coordinate issue resolution with internal stakeholders.

• Support continuous improvement of customer satisfaction. 

Business Operations

• Maintain CRM data accuracy and commercial documentation.

• Prepare operational and commercial reports, KPI dashboards and business performance analyses.

• Support business planning, forecasting and internal reporting.

• Coordinate internal meetings and follow-up actions when required.

• Collect market feedback and support continuous business improvement initiatives. 

Events & Commercial Support

• Support the organization of customer events, technical academies, webinars, roadshows and trade fairs.

• Coordinate logistics and operational preparation for commercial activities.

• Support customer meetings, exhibitions and partner events by coordinating logistics, documentation and follow-up activities.

• Support the execution of local marketing activities, customer events, product launch and commercial campaigns in cooperation with the team 

Your background and skills:

• Bachelor's degree in Business Administration, Engineering, Economics, Marketing or a related field.

• At least 2 years of experience in sales operations, business operations, commercial support or customer support.

• Experience in B2B environments is preferred.

• Experience in the photovoltaic, renewable energy or electrical industry is preferred.

• Experience in order management, customer support or sales operations within an international company is considered an advantage.

• Experience working in an international and cross-functional environment is preferred.

• Experience using CRM platforms (Salesforce, HubSpot or similar) is considered an advantage.

• Excellent communication and interpersonal skills.

• Strong organizational and coordination abilities.

• Customer-oriented mindset.

• Excellent follow-up and execution skills.

• Strong analytical and problem-solving capabilities.

• Ability to manage multiple priorities in a dynamic environment.

• Proactive attitude with a strong sense of ownership.

• Ability to work independently while collaborating effectively within international cross-functional teams.

• Fluent Italian.

• Business fluent English (written and spoken).

• The position is primarily office-based in Bari to ensure close collaboration with the Country Manager and the Italian team.

• Willingness to travel regularly throughout Italy and occasionally internationally.

• Valid driving licence.

What we offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.