Sales Associate

CRAFT MEETS COMFORT.

At Resident, we believe your home should be a reflection of both style and comfort. That’s why we’ve built a family of brands grounded in quality materials, timeless design, and—above all—exceptional comfort. Our portfolio includes award-winning names like Nectar, DreamCloud, Awara, and Siena. Since launching in 2016, Resident has grown into one of North America’s fastest-scaling and most profitable omnichannel retailers. We’re redefining the home furnishings category through our deep expertise in data science, performance marketing, and e-commerce innovation.

As we continue to scale, we’re focused on building world-class teams who thrive in a Remote-first environment. Our culture is anchored in the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum—and we’re just getting started.

To be considered for this remote opportunity, you must reside and be authorized to work within the United States. 

About The Role: 

Are you a passionate sales professional who loves helping people find exactly what they need? Do you thrive in a fast-paced, performance-driven environment? If so, our Sales Associate role could be the perfect fit for you. As a key part of our sales team, you’ll play a critical role in guiding prospects through their purchasing journey, all while driving revenue and achieving uncapped earning potential.

In this role, you’ll be more than a sales rep—you’ll be a trusted advisor, bringing your knowledge of our products to the forefront and making sure every customer finds the best fit for their needs. If you're someone who relishes the challenge of hitting sales targets and delivering an exceptional customer experience, we want to hear from you!

What You’ll Be Doing:

• Drive Sales: Engage with inbound customers via phone and chat, delivering a world-class sales experience that converts prospects into loyal customers.
  
• Lead the Customer Journey: Manage the full sales cycle, from initial interest to purchase, ensuring every customer feels valued and heard.
  
• Hit and Exceed Sales Goals: Work with determination to meet monthly sales targets, bringing your strong work ethic and drive to every interaction.
  
• Be the Product Expert: Become a “mattress and sleep expert” and use your knowledge to guide customers to the products that will improve their sleep and lifestyle.
  
• Customer Relationship Building: Treat each customer like family—active listening, empathy, and respect are key in every conversation.
  
• Collaborate with the Team: Share insights, feedback, and ideas to continually improve our customer experience, and participate in regular video meetings with team members globally.
  
• Seize Opportunities: Always be on the lookout for cross-selling and upselling opportunities, helping to bring more of our products into customers’ homes to elevate their sleep quality.
  

Skills & Qualifications

• Proven Sales Success: 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.), with a consistent track record of meeting or exceeding performance targets.
  
• Remote Work Ready: Self-motivated and disciplined, with the ability to stay productive and focused in a fully remote work environment with a dedicated workspace.
  
• Exceptional Communicator: Strong written and verbal English communication skills, with the ability to explain product features clearly and persuasively.
  
• Tech-Savvy and Adaptable: Comfortable using CRM platforms, chat tools, and various sales technologies. Experience with Five9, Slack, and Google Workspace is a plus.
  
• Goal-Driven: Results-oriented with a passion for sales and a desire to maximize earnings through performance-based commissions and bonuses.
  
• Efficient Multitasker: Able to manage multiple systems and conversations simultaneously, with a typing speed of 50+ WPM and sharp attention to detail.

Schedule & Availability Requirements

• Full-Time Availability: Must be available to work full-time shifts between 6:00 AM – 9:15 PM PST, including weekends, with two scheduled days off per week.
  
• Holiday Flexibility: Willingness to work key holidays as part of a rotating schedule.

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive base pay, plus commission eligibility 
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous PTO
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $19- $20.50/hour. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

Resident is a privately-held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN.  Learn more at: https://www.residenthome.com

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Resident is proud to be a Remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

#LI-REMOTE

Resident Home participates in E-Verify.