The Role
Serve customers, recommend children’s clothing and footwear, achieve sales targets, process POS transactions, maintain merchandise displays, replenish stock, support inventory counts, handle cash, maintain store cleanliness and safety, and assist with teamwork and onboarding.
Summary Generated by Built In
Key Responsibilities
i. Customer Service
• Welcome customers warmly, professionally and attend to customers promptly, particularly
during busy periods.
• Assist parents and caregivers in selecting appropriate products for their children.
• Provide accurate information about product sizes, materials, features, prices and
availability.
• Assist customers with selecting children’s clothing and footwear.
• Handle routine customer questions and complaints professionally.
ii. Sales & Business Development
The Sales Associate is responsible for actively contributing to store sales targets.
Responsibilities include:
• Achieve individual and team sales targets.
• Understand daily, weekly and monthly sales targets.
• Actively approach customers rather than waiting passively for them.
• Identify customer needs and recommend suitable products.
• Upsell and cross-sell where appropriate.
iii. Merchandise Display & Replenishment
• Maintain attractive and organized product displays.
• Ensure products are correctly arranged according to store merchandising guidelines.
• Replenish merchandise from the stockroom when shelves or displays become depleted.
iv. Stock Management
Responsibilities include:
• Handle merchandise carefully and ensure products remain in their designated locations.
• Support receiving and stock replenishment activities when assigned.
• Report damaged or missing products and suspected stock discrepancies immediately.
• Participate in stock counts and cycle counts.
• Report suspected theft or fraudulent activity to the Store Supervisor.
v. POS & Cash Handling
Where the Sales Associate is assigned POS/cashier responsibilities:
• Process customer transactions accurately.
• Scan or enter products correctly.
• Ensure the correct price is charged and issue receipts for all transactions.
• Follow company procedures for returns, exchanges, cash handling and reconciliation.
vi. Store Cleanliness & Safety
• Keep assigned areas clean and organized and ensure walkways remain clear.
• Remove empty boxes, packaging and unnecessary materials.
• Report hazards immediately and follow fire, emergency and occupational safety
procedures.
• Handle products and store equipment safely and ensure children’s areas and displays
remain safe.
vii. Teamwork
• Work cooperatively with other Sales Associates and support colleagues during busy
periods.
• Assist with opening and closing procedures, participate in team briefings and share product
knowledge.
• Support new employees during onboarding.
• Treat supervisors and colleagues with professionalism and respect.
• Maintain a positive and professional work environment.
Qualifications
Minimum
• Certificate, Diploma or equivalent qualification in Sales, Marketing, Business
Administration, Retail Management or a related field.
• One to three years of retail or customer service experience is preferred
• Experience using a POS system is an advantage.
• Basic computer literacy.
• Basic numerical and cash-handling skills.
Requirements
Qualifications
Minimum
• Certificate, Diploma or equivalent qualification in Sales, Marketing, Business
Administration, Retail Management or a related field.
• One to three years of retail or customer service experience is preferred
• Experience using a POS system is an advantage.
• Basic computer literacy.
• Basic numerical and cash-handling skills.
Skills Required
- Certificate, diploma, or equivalent qualification in Sales, Marketing, Business Administration, Retail Management, or a related field
- One to three years of retail or customer service experience
- Experience using a POS system
- Basic computer literacy
- Basic numerical and cash-handling skills
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The Company
What We Do
Ubuntu Impact Limited is a Human Capital Consulting Firm committed to delivering reliable solutions that drive positive change and foster substantial growth for organizations and people.
