Sales Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

El asociado de ventas es el embajador de primera línea de la marca Coach. Ofrecerás una experiencia de compra superior y personalizada, cumplirás los objetivos de ventas personales y de la tienda, y apoyarás las operaciones diarias de la tienda. Este puesto combina el servicio minorista de lujo, la venta omnicanal y la colaboración en equipo para impulsar la lealtad a la marca y los ingresos.

Responsabilidades clave

• Represente a Coach como embajador de la marca, siguiendo los estándares de la Guía de estilo y servicio de Coach.

• Establezca relaciones duraderas con los clientes a través de un estilo personalizado, experiencia en productos y consejos de moda.

• Impulse las ventas mediante ventas cruzadas, ventas adicionales y recomendaciones personalizadas.

• Utilice puntos de venta móviles, herramientas de captación de clientes y plataformas de venta en redes sociales (incluidos vídeos cortos) para recopilar datos y fomentar la repetición de las compras.

• Desarrolle y ejecute planes de ventas personales; cumpla o supere los KPI individuales y de equipo.

• Obtenga nuevos clientes, mantenga relaciones y haga un seguimiento para cerrar las ventas.

• Mantenga un alto nivel de energía en la planta, gestione varios clientes y adapte las técnicas de venta a las necesidades empresariales.

• Complete las tareas operativas diarias (cierre de efectivo, procesamiento de inventario, reabastecimiento, comercialización visual) sin dejar de mantener los estándares de servicio.

• Mantenga la planta de ventas y el almacén limpios, organizados y abastecidos; siga las políticas de venta minorista, los puntos de venta y los procedimientos de protección de activos.

• Procese las transacciones de manera eficiente (compras, devoluciones, cambios, recogidas en línea).

• Apoye los ciclos de inventario: reciba envíos, almacene las estanterías y gestione el movimiento de los productos.

• Ayude a los compañeros de equipo en las áreas funcionales según sea necesario.

• Fomente un entorno colaborativo y basado en la confianza; fomente el rendimiento del equipo.

• Participe en iniciativas de marca, programas de capacitación y actividades de inclusión.

• Agradezca los comentarios, adapte los comportamientos y mantenga una actitud tranquila y profesional.

Cualificaciones requeridas

• Más de 1 año de experiencia en ventas (preferentemente tiendas de lujo); conocimiento de las tendencias de la moda y la competencia. Se considerará una combinación de educación y experiencia

• Experiencia en el manejo de puntos de venta, conocimientos básicos de informática (iPad/portátil, punto de venta móvil), uso de walkie-talkies y capacidad para leer las hojas de precios y lanzamientos.

• Buen dominio del inglés.

• Capacidad para trabajar en un entorno acelerado.

• Experiencia en el comercio minorista de lujo, conocimiento de las redes sociales, experiencia con demostraciones de video o compras en vivo, habilidades de clientela y adquisición de datos. (Preferido)

• Fuerte dominio del idioma inglés. (para la UE)

Horario: capacidad para trabajar con un horario flexible para satisfacer las necesidades empresariales, como noches, fines de semana, temporada alta y días con mucho tráfico de tiendas minoristas (incluidos, entre otros, los días festivos).

Nota: Este documento solo sirve como muestra de las tareas y responsabilidades laborales y no incluye una lista exhaustiva de todos los requisitos de desempeño.

What Coach can offer you:  

• An inclusive, innovative, and fun working environment 

• Internal mobility & career progression 

• 1 paid volunteering day per year and opportunities to volunteer with global projects.  

• Learning & development opportunities with our Ambassador Programme

• Regular social events  

• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils. 

• Attractive employee discount  

• Compelling incentive programme

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Visit Tapestry, Inc.

Base Pay Range:

The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro-rated based on contracted hours. Actual compensation will be determined using objective, job-related criteria.