Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Key responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
- Serve as a brand ambassador internally and in the local market; support social media engagement.
- Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
- Suggest add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
- Manage stock levels, replenish sales floor, and execute visual merchandising updates.
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
- Maintain housekeeping standards and adhere to Loss Prevention guidelines.
Requirements
- 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
- Possesses current knowledge of fashion trends and competition in the marketplace.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment,
- Strong English language proficiency. (for EU)
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Skills Required
- Minimum 1+ years retail experience (cashier/stock/sales)
- Experience in a luxury retail service environment
- Current knowledge of fashion trends and marketplace competition
- Knowledge of cash register systems, POS and Mobile POS
- Basic computer skills including ability to use iPad, laptop and Internet
- Ability to use walkie talkie and read price/product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Flexible availability including nights, weekends, peak season and holidays
- Strong English language proficiency (for EU)
What the Team is Saying
Tapestry - Coach and Kate Spade Compensation & Benefits Highlights
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Parental & Family Support — Paid parental bonding leave is standardized, with additional birth‑parent time supported through disability, plus adoption assistance and a phased return‑to‑work program. Access to Maven’s family‑building platform further strengthens family support.
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Healthcare Strength — Employer‑paid basic life and AD&D, short‑ and long‑term disability with company‑paid basic LTD, and a defined salary‑continuation schedule during short‑term disability are outlined. Medical plans support HSA/FSA options with current plan‑year limits reflected in materials.
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Retirement Support — A 401(k) savings plan with company match is paired with an Employee Stock Purchase Plan. These programs provide retirement savings support and ownership opportunities.
Tapestry - Coach and Kate Spade Insights
What We Do
A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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Tapestry - Coach and Kate Spade Teams
Tapestry - Coach and Kate Spade Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
