Your Tasks:
- Support sales managers with all administrative tasks and ensure that day-to-day operations run smoothly.
- Maintain direct customer SRM portals and manager communications regarding orders and payments
- Handle forecast checks, order downloads, shipment status updates, and payment corrections
- Coordinate customer compliance documents and technical documents
- Check sample availability and process sample applications
- Maintenance of customer in CRM system; be familiar with the applications and associated processes, and actively use the system. Identify and resolve potential issues
- Sales data analysis & processing; Processing sales figures, sales statistics, sales reports
- Handle customers’ phone/Email inquires and forward to RSM based on region split
- Handle initial customer complaint communications for non-technical issues
- Assistant to seminar/forum/exhibition, especially the big seminars/meetings in big customer side
- Limited customer visits to improve non-technical cooperation. Eg: forecast, logistic, payment and order processing issue
- Support sales managers on big customers business activities tracking
- Support sales managers on coordinating with customer for loan/return equipment
- Important business visit or trip plan for sales team
- Sales Process optimization and standardization
- Organize and coordinate for East Asia sales meeting and other important sales meetings; make meeting minutes
- Support sales managers for travel reimbursement
- Close contact with German headquarter
Your Skills:
- Bachler or college degree in administration, international trade, or related field
- At least 3 years of relevant office experience (sales assistant experience preferred)
- Good English skill for office work
- Strong proficiency in Microsoft Office, solid EXCEL skills
- Experience with CRM system is preferred
- Strong communication skills
- stable, highly motivated, well organized, detail oriented, highly-committed, friendly
Your Benefits:
Opportunity to work at an innovative and fast-growing international company
Flexible working hours with home office options
Fringe benefits (e.g. performance-oriented bonus, transportation allowance, employee assistance program)
Up to 20 days annual leave depending on your years of service
Comprehensive training opportunities
Family owned company with a welcoming and supportive atmosphere
Skills Required
- Bachelor or college degree in administration, international trade, or related field
- At least 3 years of relevant office experience
- Sales assistant experience
- Good English skills for office work
- Strong proficiency in Microsoft Office and solid Excel skills
- Experience with CRM system
- Strong communication skills
- Stable, highly motivated, well organized, detail oriented, highly committed and friendly
What We Do
DELO is a world-leading manufacturer of high-tech industrial adhesives and multifunctional materials, as well as adhesive dispensing and curing equipment. Founded in 1961 in Germany, the company provides specialized bonding solutions for the automotive, consumer electronics, semiconductor, and aerospace industries. DELO is recognized for its innovation, investing significantly in research and development to create sustainable, high-performance adhesive solutions for global industrial applications.
