Notre force ? Nos collaborateurs répartis dans 50 pays à travers le monde travaillent avec passion pour développer des applications de haute technologie avec nos métaux robustes : le tungstène et le molybdène.
Notre site CERATIZIT de Mamer est le siège du groupe CERATIZIT et accueille la production, les ventes et la R&D pour les solutions en carbure cémenté, ainsi que de nombreuses fonctions administratives, le tout dans un environnement de travail dynamique et international.
Rejoignez une équipe motivée qui allie les atouts locaux de Mamer, au Luxembourg, à l'expertise et aux valeurs mondiales du groupe Plansee.
Your tasks:
Managing the quote-to-cash process (commercial offers, processing orders, deliveries, payment follow-up and monitoring) in interface with several departments (Sales, Engineering, Supply Chain) in a timely manner according to corporate processes
Handling a wide range of administrative tasks and maintaining detailed records with the ability to manage complex processes (both technical and administrative) efficiently, to support our team and to contribute to the overall global organizational success
Acting a key role as a coordinating and communication hub between different stakeholders on an international scale
Maintaining high quality of service, demonstrating professional & structured customer management
Ensuring a trusted communication and control-tower role with customers via email, phone calls or occasional on-site visit
You hold a Bachelor’s degree in business or a related field
You speak fluent English and at least one the following languages: German, Italian, Spanish or French
You have experience in customer service in a similar role, preferably in a multinational industrial environment
You are comfortable with IT tools (MS Office), experience with SAP would be considered an asset
You are proactive and customer-centric, interpret and communicate complex technical data to both technical and non‑technical audiences, with a troubleshooting mindset
Responsible work, a dynamic team and an excellent working atmosphere
A secure job in an internationally active company
Intensive initial training and ongoing development fostering internal mobility
Company complementary health insurance
Flexible working hours
Company restaurant
Free shuttlebus from the closest train-station and company buses from some Belgian and French borders
Patricia Liszkai | Recruiting Team | [email protected]
CERATIZIT Hard Material Solutions S.a.r.l
Skills Required
- Bachelor's degree in business or a related field
- Fluent English and at least one of German, Italian, Spanish, or French
- Customer service experience in a similar role
- Experience in a multinational industrial environment
- Comfort with IT tools, including MS Office
- SAP experience
- Proactive, customer-centric approach and ability to communicate complex technical data
What We Do
The Plansee Group We specialize in the processing of molybdenum and tungsten. Ceratizit processes tungsten carbide into tools. Plansee processes molybdenum and tungsten metals into semifinished products and components. The supply of our key raw materials molybdenum and tungsten is also guaranteed. Global Tungsten & Powders supplies tungsten and tungsten carbide powder both to the Plansee Group as well as to external customers. Molymet supplies molybdenum powder
