Sales Administration Operations Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION DESCRIPTION

Manager, Sales Operations Administration

POSITION REPORTS TO:

Director Sales Operations

POSITIONS REPORTING TO THIS POSITION:

Sales Operations Support / Coordinators (where applicable)

KEY RELATIONSHIPS:

Senior Director Sales Operations, National Sales Operations Manager, Area Vice President of Sales, Project Directors, Office Managers, Assistant Office Managers, Sales Support Teams, Corporate Departments, Internal and External Customers.

PRIMARY OBJECTIVES:

The Manager, Sales Operations Administration is responsible for the end-to-end leadership, coordination, and optimisation of Sales Operations across preview centres within their designated region. This role blends strategic regional oversight with hands-on operational enablement, ensuring preview centres operate efficiently, compliantly, and consistently while delivering an exceptional internal and external customer experience.

PRINCIPAL RESPONSIBILITIES:

• Ensure preview centres operate in accordance with standard operating procedures and compliance requirements.
• Coach, train, mentor and develop operational and sales support staff.
• Develop succession planning and talent management strategies.
• Conduct audits and operational reviews.
• Provide operational escalation support and after-hours assistance where required.
• Oversee sales office refurbishments and maintenance standards
• Support new preview centre set-ups and implementation system.
• Maintain and improve Sales Operations processes, training materials and resources.
• Act as liaison with Creative Services and Legal.
• Monitor financial reporting, KPIs and P&L awareness.
• Provide high levels of internal and external customer service.
• Lead by example and promote safety, integrity and continuous improvement.

KEY POSITION CRITERIA:

• Proven leadership and people development capability.
• Strong operational, organisational and planning skills.
• Financial reporting and P&L understanding.
• Excellent communication and stakeholder management skills.
• High attention to detail and customer focus.
• Proficiency in Microsoft Office and CRM systems.
• Ability to travel regularly and work outside business hours as required.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.