Job Summary
The Sales Account Manager is the face of Blue Hawaiian Helicopters and the primary revenue driver for our partnership portfolio across the State. This sales-focused role is responsible for cultivating third-party sales with current partners and acquiring new partnerships, including the Japan and Korea markets. Working in close partnership with the Reservations Manager, the Sales Account Manager generates and contracts new business, which the Reservations team then processes, fulfills, and services. In addition, this role owns the relationship-facing side of affiliate accounts, including content accuracy/changes, rate negotiations, accounting discrepancies, and guest service escalations.
Essential Functions and Responsibilities include the following:
- Acquire, negotiate, and contract affiliate partnerships to grow BHH sales
- Partner closely with the Reservations Manager, handing off newly contracted accounts and group business for processing, fulfillment, and inventory management to ensure a seamless transition from sale to service
- Represent BHH with a comprehensive understanding of all Blue Hawaiian tour offerings, booking process and policies, rates structures and retail options at bases
- Visit outside partners and concierge/sales locations with periodic inter-island travel as needed to promote BHH.
- Drive new revenue by identifying, pursuing, and closing sales opportunities and by growing the volume and value of business generated across the partnership portfolio.
- Maintain regular communication with agencies sending updates via email campaigns, digital flyers, quarterly updates, etc.
- Attend relevant sales meetings, functions, conferences, and other trade show opportunities throughout the year.
- Be first POC for escalated agency related issues
- Proactively manage insurance renewals and updates within company systems.
- Monitor partner sales performance and production trends to identify growth opportunities and prioritize high-value accounts
- Resolve accounting issues/discrepancies and support accounting as needed.
- Collaborate with various internal departments to meet team and company objectives and goals.
- Keep up to date with market developments identifying gaps and opportunities.
- Ad hoc projects and other duties as assigned.
Additional Job Requirements
- Regular scheduled attendance
- Indicate the percentage of time spent traveling – 75%
Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.
Supervisory Responsibilities
- This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
- Bachelor’s degree (BS/BA) from four-year college or university and 7 or more years’ related experience and/or training; or equivalent combination of education and experience
- 2-4 years professional experience in sales/account management and/or customer service (ideally in the hospitality industry)
- Experience working with Asia markets such as Japan, Korea, and China
- Knowledge of travel and concierge industry.
Skills
- Excellent communication skills; ability to clearly and concisely articulate conclusions to senior management and teams.
- Ability to make sound decisions fast, good problem-solving skills
- Strong motivational and negotiation skills
- High energy and creative; able to work in a fast paced, high-pressure environment.
- Flexibility to respond to a range of different work situations, personalities.
- Strong organizational skills and attention to detail
- Must be a team player with the ability to work independently
- Fluent in either Japanese or Korean in a plus
Computer Skills
- Advanced with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Minimum payUSD $55,625.00/Yr. Maximum PayUSD $83,525.00/Yr. BenefitsFor more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Skills Required
- Bachelor's degree from a four-year college or university, or equivalent combination of education and experience
- 7 or more years of related experience and/or training, or equivalent combination of education and experience
- 2-4 years of professional experience in sales, account management, and/or customer service
- Experience working with Asia markets such as Japan, Korea, and China
- Knowledge of the travel and concierge industry
- Excellent communication skills
- Strong motivational and negotiation skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Fluency in Japanese or Korean
What We Do
Quality emergency care doesn’t begin in the hospital emergency room – it begins at the scene of the accident or the moment a life-threatening illness strikes. Air Methods has a talented workforce of over 4,500 team members, which includes the best in the air medical industry. We are pilots, clinicians, mechanics, air communications specialists, support teams and many more. We’re ready to answer the call because we know someone’s life is on the line. We dedicate ourselves around the clock to maintain equipment and supplies, coordinate logistics and relentlessly provide the tools and expertise that allow us to give more tomorrows. From the front lines to the phone lines, we believe our status as the industry leader – and the importance we place on our mission statement and core values – allow us to attract the highest level of talented professionals. More than 20% of our team members are U.S. veterans, active duty or in the reserves. Our comprehensive aviation, clinical and maintenance training is as robust as it is intense. And our continuous curriculum of learning and simulation-based training is unmatched in the industry. We are ready to save lives at every moment of every day, with over 300 bases of operations serving 48 states. In rural communities, that kind of reach of care is crucial. Emergency air medical transport and treatment is often the only access to lifesaving emergency care they have – providing access to millions of people who otherwise would not have been able to make it to a trauma center. We also operate eight maintenance centers of excellence throughout the nation and a national communications center. Although we call Greenwood Village, Colorado, home, we are only a call away.
