SaaS Implementation Engineer

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At Varian, a Siemens Healthineers company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.

The SaaS Implementation Engineer is part of the SaaS Enablement team within Varian's Digital Oncology business unit. We are responsible for the efficient delivery of SaaS implementation projects across Varian's oncology product portfolio, including ARIA Cloud CQM, ARIA CORE Insights, ARIA CORE Mobile, ARIA STM (Systemic Therapy Management), and Noona.

We are seeking a technically skilled, customer-focused individual with strong communication skills and a passion for delivering exceptional implementation experiences. In this role, you will work closely with customers, cross-functional teams, and the broader SaaS Enablement organization to deploy and configure Varian's SaaS products at customer sites — from kick-off through go-live.

This is a unique opportunity if you are looking for strong purpose in your professional life. Join us in shaping the future of cancer care!

ROLE DESCRIPTION

Deployment & Implementation

• Lead end-to-end SaaS product deployments across Varian's oncology portfolio, including ARIA Cloud CQM, ARIA CORE Insights, ARIA CORE Mobile, ARIA STM, and Noona
• Manage the full implementation lifecycle from kick-off through go-live, including pre-install coordination, configuration, testing, and documentation
• Deliver customer-facing technical presentations and lead working sessions throughout the deployment process; build credibility with clinical, IT, and operational stakeholders
• Advise customers on connectivity and configuration approaches based on their current environment and product specifications
• Execute deployment steps following documented procedures and runbooks; submit required deployment artifacts per Varian quality processes
• Manage and update customer cloud product environments as needed; complete all task documentation to meet Varian quality processes and procedures

Technical & Integration

• Configure and troubleshoot network connectivity to the Varian Cloud (AWS and Azure), including VPN setup, IP whitelisting, and firewall configuration
• Implement and validate HL7 messaging integrations (ADT, SIU, MDM, ORU, ORM) across supported products
• Configure and test FHIR integrations and HL7 interface engine routing (Cloverleaf or equivalent)
• Address security configuration requirements including SSO, SAML, Azure AD, and identity provider setup supporting OpenIDConnect 1.0 and OAuth 2.0
• Deploy and configure cloud connectivity components as part of product installations; coordinate on-premise installation activities with the responsible team — assigning tickets, ensuring prerequisites are met, and managing through to completion
• Understand and navigate on-premise server environments, components, and dependencies as they relate to deployment performance and product behavior
• Provide advanced troubleshooting for supported products; independently diagnose and resolve complex deployment issues; document root cause and resolution

Customer Experience & Cross-Functional Collaboration

• Deliver a positive, professional customer experience throughout the implementation lifecycle; maintain clear communication with all stakeholders
• Compile and deliver accurate status reports to assigned project managers; maintain complete and timely project documentation
• Respond promptly to incidents and escalations; contribute to post-incident reviews and share learnings with the team and engineering
• Collaborate cross-functionally with Product, Engineering, and Sales teams to support successful implementations and surface field insights
• Provide subject matter expertise and field feedback to Product and Engineering teams to support continuous improvement of deployment processes and product quality
• Participate in internal testing, training, and knowledge-sharing activities; contribute to team playbooks and deployment documentation

REQUIREMENTS & QUALIFICATIONS

• 5–10 years of experience in IT, cloud, and networking environments
• Experience deploying and supporting enterprise SaaS or healthcare software solutions
• Demonstrated ability to work independently in a fast-paced environment and manage multiple concurrent implementation projects
• Excellent written and verbal communication skills; ability to translate complex technical concepts for non-technical clinical and IT stakeholders
• Strong critical thinking, problem-solving, and troubleshooting skills
• Cooperative, composed, and an effective team player
• Passion for delivering excellent customer experience
• Professional fluency in English
• Willingness to travel to designated events (<15% travel required)

TYPICAL EDUCATION & EXPERIENCE

Required

• Bachelor's Degree or equivalent in a technical discipline (or equivalent experience)
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Hands-on experience with cloud platforms (AWS and/or Azure), networking, and security configuration
• Experience with HL7 messaging standards and healthcare integration engines (Cloverleaf or equivalent)
• Familiarity with identity and access management concepts (SSO, SAML, Azure AD, OAuth 2.0 / OpenIDConnect)

Preferred

• Experience with FHIR APIs and healthcare data interoperability standards
• Familiarity with patient engagement platforms, oncology information systems, or healthcare SaaS products
• Experience with project management or CRM tools (e.g., Monday.com, Salesforce, or equivalent)
• Experience with flowchart and diagramming software (e.g., Visio, Lucidchart, draw.io, or equivalent)
• Familiarity with oncology clinical workflows and healthcare IT environments

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