About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven leader to build, scale, and oversee our Strategic Sales organization. In this role, you will be responsible for managing and developing a team of Strategic Sales leaders, ensuring they consistently exceed targets and drive durable revenue growth. You will partner closely with the CRO and cross-functional leadership to set strategy, establish operating rigor, and evolve our enterprise GTM motion as we scale. In this role, you will be instrumental in setting team strategy around operations, revenue growth, and ensuring the team’s success.
Your background looks something like this
Have 10+ years of experience in B2B SaaS / strategic enterprise sales, with 2+ years leading sales leaders (manager of managers)
Have a proven track record of scaling enterprise revenue (e.g., from $X ARR to $X ARR) with predictable execution and strong forecasting discipline
Trained in MEDDPICC sales methodology or similar value selling framework, and have successfully operationalized it across teams
Are a strong communicator and executive presence, capable of influencing cross-functional stakeholders and engaging C-level buyers
Have experience setting org-level targets, managing leaders to KPIs, and building operating cadences (forecasting, pipeline reviews, QBRs) that drive performance
Have a proven track record of hitting or exceeding revenue targets, both personally and through teams you’ve led
Are skilled in designing and executing strategic sales motions (segmentation, account coverage, multi-threading, executive alignment) that lead to consistent growth
Even better if you have
Have experience designing and scaling GTM systems: territory planning, capacity models, quota setting, compensation plans, and performance management frameworks
Drive strong operational rigor across multiple teams and layers, including standardized deal reviews, pipeline hygiene, and forecast accuracy
Have expertise in sales enablement systems and CRM platforms (e.g., Salesforce, HubSpot, etc.) and have implemented process improvements that increased team efficiency
Have a deep understanding of 7-figure+ enterprise deal cycles (security, procurement, legal, executive stakeholders) and can coach leaders to consistently close complex, multi-stakeholder deals
Have experience partnering with Product and Solutions to shape enterprise-ready packaging, ROI/value narratives, and repeatable playbooks
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success, and have successfully scaled teams through ambiguity
Compensation
OTE $440,000 - $550,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Skills Required
- 10+ years of experience in B2B SaaS / strategic enterprise sales
- 2+ years leading sales leaders (manager of managers)
- Trained in MEDDPICC sales methodology or similar value selling framework
- Experience setting org-level targets and managing leaders to KPIs
- Proven track record of hitting or exceeding revenue targets
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
