The Refugee and Immigrant Services Case Manager is a multifaceted role that meets the needs of refugee and immigrant services clients, as well as those of LSC clients experiencing refugee resettlement in North and South Carolina. Through the Refugee Services Programs, Case Manager facilitates successful integration by assessing barriers to self-sufficiency and partnering with clients to overcome identified barriers. Services may include referrals to external service providers, connection with public benefits, housing assistance, community orientation, English language training, transportation, and more. Case Manager assists clients with significant medical conditions through Enhanced Cultural Orientation, service facilitation, and direct service provision.
What We Offer:
- Part-time
- Additional $2/hour if teammate opts out of benefits
- Benefit eligibility starts after 30 days
- Medical, Dental, Retirement, PTO, etc.
- Free medical insurance option ($0 premium)
- Career Advancement Opportunities
- Tuition Assistance/ Scholarship Opportunities
Essential Functions:
- Follow all Lutheran Services Carolinas policies and procedures.
- Deliver professional, confidential, trauma-informed, and culturally and socioeconomically sensitive case management services.
- Manage Refugee Services Program cases, ensuring adequate and timely delivery of services as dictated by Office of Refugee Resettlement (ORR)
- program guidelines, government agencies, funders/contractors, and as required by LSC standards and procedures.
- Coordinate and provide initial airport transportation for refugees through the
- Reception and Placement Program, and/or as assigned.
- Develop and document a budget for each case with expenditures and dates.
- Assist in securing housing for refugees and ensure that housing is fully furnished.
- Collaborate with LSC teammates to develop and implement effective plans for overcoming barriers to care experienced by clients with significant
- medical conditions.
- Document and report information related to client services in accordance with contractual and HIPAA guidelines.
- Organize and prioritize tasks to ensure timely services and documentation.
- Build and maintain effective working relationships with clients, colleagues, volunteers, partnering agencies, and funders.
Education: Bachelor’s degree with human services experience preferred Two years’ equivalent education and experience in the human services field are
considered
Experience: Multilingual skills preferred. Cross-cultural experience or work with displaced people preferred. Knowledge of local community resources preferred
Specific skills/abilities: Reads, writes, and speaks English proficiently. Navigates computers and Microsoft Word, Excel, and PowerPoint adequately. Exhibits strong problem-solving skills. Balances and prioritizes competing demands effectively. Adheres to rigid documentation requirements. Maintains awareness and sensitivity to the cultural and socio-economic characteristics of service populations. Operates from a trauma informed care perspective. Exhibits compassion, discretion, and flexibility. Possesses insight into human behavior and motivation
Specialized knowledge, licenses, etc.: Valid NC or SC driver’s license. Minimum age of
21 years
Skills Required
- Bachelor's degree in human services or related field
- Two years' equivalent education and experience in human services
- Reads, writes, and speaks English proficiently
- Proficiency with computers and Microsoft Word, Excel, PowerPoint
- Valid NC or SC driver's license
- Minimum age 21
- Trauma-informed care approach and cultural sensitivity
- Strong problem-solving, prioritization, and documentation skills (HIPAA compliant)
- Multilingual skills
- Cross-cultural experience and experience working with displaced people
- Knowledge of local community resources
What We Do
Lutheran Services Carolinas (LSC) is a faith-based, non-profit health and human services organization serving children, families, and seniors in North and South Carolina. LSC provides a comprehensive array of services, including senior residential options (independent, assisted, and skilled nursing care), foster care, adoption, mental health services, refugee resettlement through its New Americans Program, and residential care for individuals with disabilities.
