Rooms Supervisor - Embassy Suites by Hilton San Francisco Airport Waterfront

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Rooms Supervisor, you’re not just overseeing day-to-day rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Embassy Suites by Hilton San Francisco Airport Waterfront is searching for a Rooms Supervisor to join the team.

Join the team at a beautiful 340-suite waterfront hotel overlooking the San Francisco Bay. Team Members enjoy the opportunity to work in a scenic and welcoming environment while receiving Hilton travel benefits, free parking, and complimentary meals in the team member cafeteria. With stunning bay views, spacious all-suite accommodations, and Hilton's commitment to developing its people, this is a great place to build a rewarding hospitality career and grow with one of the world's leading hotel brands.

The ideal candidate will possess:

• Minimum of one year of supervisory experience in hospitality
• Hotel front desk experience
• Schedule flexibility

Classification: Full-Time

Shift Pattern:  Full Availability, weekends and holidays are required

Here's what you'll do during a typical day:

• Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution
• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms
• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment
• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

In addition, you are responsible for the following job duties:

• Prepare daily forecast of expected arrivals and departures using analysis and judgement skills
• Help resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide necessary information to provide guest service in accordance with Hilton standards. 
• Supervise front desk staff to insure smooth and efficient operation.
• Complete reports, verify status reports, upload/update room status into property management system.
• Perform linen inventory twice a year.
• Collaborate with Housekeeping department to manage rooms inventory and achieve maximum occupancy and profitability.
• Oversee the Lost & Found 
• Coordinate training for front desk and housekeeping team
• Monitor par stock and place orders for office and operating supplies, 
• Perform other duties and responsibilities as assigned or required.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive at Hilton

Hilton offers a lot of great benefits to full-time team members. We invest in our team members' wellbeing and provide support services through all of your life moments. There are many perks and benefits available to you including but not limited to the following: 

• Paid Time Off - generous program to help you relax, recharge and rejuvenate yourself
• Health Benefits - varieties of health plans (medical, dental and vision) for you to choose from
• 401(k) - build your retirement savings with our company match
• Go Hilton Travel Program - enjoy deeply discounted rooms at any Hilton hotels 
• Free Life Insurance - leave financial for your loved ones
• Paid Maternity/Parental Leave - enjoy paid time off to care of your new born with a peace of mind
• Employee Stock Purchase Plan - invest in the company you work for
• Crisis Concierge - provide support and emotional care in time of loss or hardship
• Free Meal & Free Parking - no hustle to pack your meal or to spend money on parking 
• Perks at Works - discounts on thousands of merchandises from electronics to movie tickets
• Personalized Caregiving Support – access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis Concierge – in time of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental Health Resources – Your wellbeing comes first. Access free counseling and support through our best-in-class Employee Assistance Program (EAP)