XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment - XTB is the right place for you.
We are a certified Great Place to Work company
Responsibilities:
Responding to customer inquiries via assigned support channels
Following established procedures and scripts to resolve straightforward issues
Documenting customer interactions accurately in the CRM system
Escalating complex or unusual cases to more experienced team members
Learning product features, policies, and support procedures
Meeting individual performance targets under supervision
Participating in training and developing customer service competencies
Providing a positive customer experience through professional, courteous interactions
Requirements:
Proficiency in Romanian and very good knowledge of English
Customer service skills
Financial markets knowledge
Communication and interpersonal skills
CRM and ticketing system basics
Adaptability and openness to feedback
What we offer:
- Stable employment based on an employment contract (umowa o pracę).
Professional training under the supervision of experienced financial market experts.
A clear development path supported by regular feedback and transparent career progression.
Flexible working conditions with a remote work model.
Regular team-building and integration events.
Modern equipment fully tailored to your daily work needs.
A wide range of benefits, including:
Private medical care
myBenefit platform & sports card
Language learning platform
Meal co-financing at the office, and much more!
Skills Required
- Proficiency in Romanian
- Very good knowledge of English
- Customer service skills
- Knowledge of financial markets
- Communication and interpersonal skills
- Basic CRM and ticketing system knowledge
- Adaptability and openness to feedback
What We Do
XTB is a Poland-based online trading and investment company that provides access to thousands of CFDs on currencies, indices, commodities, stocks and ETFs, as well as real stocks, ETFs and Investment Plans. It combines proprietary financial technology, including the xStation platform, with brokerage, investing and savings services, aiming to operate as an all-in-one investment application for clients across international markets.
